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FPR Lessons Learned Sterling Field Support Center

FPR Lessons Learned Sterling Field Support Center. As of December, 2009. Contact Center Inquiries. 39 trouble tickets since June Of the 39 tickets, 8 kits were returned to Kansas City Circuit card/display needed to be reseated Defective switch. Contact Center Inquiries.

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FPR Lessons Learned Sterling Field Support Center

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  1. FPR Lessons LearnedSterling Field Support Center As of December, 2009

  2. Contact Center Inquiries • 39 trouble tickets since June • Of the 39 tickets, 8 kits were returned to Kansas City • Circuit card/display needed to be reseated • Defective switch

  3. Contact Center Inquiries

  4. Contact Center Inquiries • Several tickets related to the assembly instructions • Feedback from the field resulted in many early changes to the instructions

  5. Contact Center Inquiries • Categories: • Settings • Installation • Error Codes • Data Issues • Logger Issues

  6. Common Issues • Settings • Does the Site ID need to be 8 digits ? • YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros • Does the data logger lose settings when the battery is disconnected? • NO, the settings are saved to memory

  7. Common Issues • Installation • Which way should the load cell be installed? • It can be installed either parallel or perpendicular to the base • Does the load cell require locking washers? • NO, it does not

  8. Common Issues • Error Codes • What is a hardware error #4207? • This occurs when the SD card is removed incorrectly after downloading data

  9. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly • Bent flexors • Uneven base • Recalibration

  10. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel • Connection at the terminal was loose • Bad battery • Loose battery cable

  11. Common Issues • Data Issues • Data are showing decreases/increases? • Check the oil level • No oil therefore precipitation was evaporating • No oil with the antifreeze therefore moisture was being absorbed from the atmosphere

  12. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel • Solar panel was cracked • Bad grounding wire

  13. Common Issues • Logger Issues • The logger locked up? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • Circuit card/display had to be reseated

  14. Common Issues • Logger Issues • The logger was unable to be programmed? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • Defective switch

  15. Common Issues • Logger Issues • Display was coming on by itself? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • One wire at the terminal strip was loose

  16. Contact Information SFSC Contact Center Monday – Friday 8AM-5PM Eastern Time (703) 661-1268 Main Line (703) 661-1293 Backup Line nws.sfsc@noaa.gov

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