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FPR Lessons Learned Sterling Field Support Center

This report outlines the lessons learned from inquiries at the Sterling Field Support Center as of December 1, 2009. A total of 39 trouble tickets were logged since June, with key issues including eight kits returned to the Kansas City Contact Center. Common problems identified include circuit card reseating, defective switches, assembly instruction feedback, and Site ID formatting. The document also addresses installation guidelines for load cells, error codes, and data inconsistencies, providing solutions and troubleshooting tips for effective resolution.

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FPR Lessons Learned Sterling Field Support Center

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  1. FPR Lessons LearnedSterling Field Support Center December 1, 2009

  2. Contact Center Inquiries • 39 trouble tickets since June • Of the 39 tickets, 8 kits were returned to Kansas City

  3. Contact Center Inquiries • 39 trouble tickets since June • Of the 39 tickets, 8 kits were returned to Kansas City • Circuit card/display needed to be reseated

  4. Contact Center Inquiries • 39 trouble tickets since June • Of the 39 tickets, 8 kits were returned to Kansas City • Circuit card/display needed to be reseated • Defective switch

  5. Contact Center Inquiries

  6. Contact Center Inquiries • Several tickets related to the assembly instructions • Feedback from the field resulted in many early changes to the instructions

  7. Contact Center Inquiries • Categories: • Settings • Installation • Error Codes • Data Issues • Logger Issues

  8. Common Issues • Settings • Does the Site ID need to be 8 digits ?

  9. Common Issues • Settings • Does the Site ID need to be 8 digits ? • YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros

  10. Common Issues • Settings • Does the Site ID need to be 8 digits ? • YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros • Does the data logger lose settings when the battery is disconnected?

  11. Common Issues • Settings • Does the Site ID need to be 8 digits ? • YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros • Does the data logger lose settings when the battery is disconnected? • NO, the settings are saved to memory

  12. Common Issues • Installation • Which way should the load cell be installed?

  13. Common Issues • Installation • Which way should the load cell be installed? • It can be installed either parallel or perpendicular to the base

  14. Common Issues • Installation • Which way should the load cell be installed? • It can be installed either parallel or perpendicular to the base • Does the load cell require locking washers?

  15. Common Issues • Installation • Which way should the load cell be installed? • It can be installed either parallel or perpendicular to the base • Does the load cell require locking washers? • No, it does not

  16. Common Issues • Error Codes • What is a hardware error #4207?

  17. Common Issues • Error Codes • What is a hardware error #4207? • This occurs when the SD card is removed incorrectly after downloading data

  18. Common Issues • Data Issues • The data shows large swings in data?

  19. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly

  20. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly • Bent flexors

  21. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly • Bent flexors • Uneven base

  22. Common Issues • Data Issues • The data shows large swings in data? • Check the base itself: flexors, plunger position, calibration, post not touching lower assembly • Bent flexors • Uneven base • Recalibration

  23. Common Issues • Data Issues • Data lost because of power resets?

  24. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel

  25. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel • Connection at the terminal was loose

  26. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel • Connection at the terminal was loose • Bad battery

  27. Common Issues • Data Issues • Data lost because of power resets? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel • Connection at the terminal was loose • Bad battery • Loose battery cable

  28. Common Issues • Data Issues • Data are showing decreases/increases?

  29. Common Issues • Data Issues • Data are showing decreases/increases? • Check the oil level

  30. Common Issues • Data Issues • Data are showing decreases/increases? • Check the oil level • No oil therefore precipitation was evaporating

  31. Common Issues • Data Issues • Data are showing decreases/increases? • Check the oil level • No oil therefore precipitation was evaporating • No oil with the antifreeze therefore moisture was being absorbed from the atmosphere

  32. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing?

  33. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel

  34. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel • Solar panel was cracked

  35. Common Issues • Logger Issues • The logger would not wake up and a red status light was flashing? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel • Solar panel was cracked • Bad grounding wire

  36. Common Issues • Logger Issues • The logger locked up?

  37. Common Issues • Logger Issues • The logger locked up? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

  38. Common Issues • Logger Issues • The logger locked up? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • Circuit card/display had to be reseated

  39. Common Issues • Logger Issues • The logger was unable to be programmed?

  40. Common Issues • Logger Issues • The logger was unable to be programmed? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

  41. Common Issues • Logger Issues • The logger was unable to be programmed? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • Defective switch

  42. Common Issues • Logger Issues • Display was coming on by itself?

  43. Common Issues • Logger Issues • Display was coming on by itself? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

  44. Common Issues • Logger Issues • Display was coming on by itself? • Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram • One wire at the terminal strip was loose

  45. Contact Information SFSC Contact Center Monday – Friday 8AM-5PM Eastern Time (703) 661-1268 Main Line (703) 661-1293 Backup Line nws.sfsc@noaa.gov

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