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Effectively utilising LibQUAL+ data

Effectively utilising LibQUAL+ data. J. Stephen Town. Further analysis conducted at Cranfield. Campus library results Results notebook recreated for each campus library Results by discipline Comparisons between PhD and Masters students Exploring specific issues

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Effectively utilising LibQUAL+ data

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  1. Effectively utilising LibQUAL+ data J. Stephen Town

  2. Further analysis conducted at Cranfield • Campus library results • Results notebook recreated for each campus library • Results by discipline • Comparisons between PhD and Masters students • Exploring specific issues • Detailed analysis of comments (time consuming++) • Longitudinal analysis • Internal benchmarking • External benchmarking • SCONUL & ARL average • Peer-to-peer

  3. Campus Library Results

  4. Overall CU Results 2007

  5. Two Campus Results from CU, 2007

  6. DCMT Results 2007

  7. DCMT Results 2007

  8. Results by Discipline

  9. Business & Management Computer Science

  10. Exploring Issues

  11. Making electronic resources accessible from my home or office

  12. Comment Analysis

  13. Comments 2006 • 205 Comments received overall • Results grouped by topic • Topics standardised year-on-year • Catalogued by: • Dimension • Discipline • User group (Undergrad / Postgrad etc.) • Sex • Age

  14. Comment Analysis

  15. Highlighting Issues

  16. Longitudinal Analysis

  17. Year-on-Year Change

  18. Changes over the years

  19. Internal Benchmarking

  20. External Benchmarking

  21. External Benchmarking

  22. Peer-to-Peer Benchmarking

  23. Utilising the data - results • Reports • To senior management • To Library User committees • Quality department • Academic departments • Supporting departments (Computing) • For annual report • Newsletters • Inspectorate

  24. Utilising the data - results • Presentations • Library staff • Senior management • Web pages • Displayed on notice boards • Focus groups created to tackle specific issues raised by survey findings

  25. Utilising the data - free text comments • Communicated to Library staff • Notice boards • Web pages • Reports to management and committees

  26. Making the most out of your data

  27. Further data analysis is necessary to maximise the potential of your results • Initial results will provide an overview of your service • Detailed analysis allows further issues to be highlighted

  28. Find Benchmarking Partners

  29. Accessing other institutions’ results • You can access all 2007 participants PDF reports from the Results section of Web site • All SCONUL participants agree to share their results with each other across all years, contact Selena for access • Contact each other and work together to share your electronic data files (SPSS or Excel) to allow further detailed benchmarking

  30. LibQUAL+ Analysis Service • The possibilities for additional analysis are endless, your time may not be • LibQUAL+ analysis service provides customised reports produced to your requirements • Discounted pricing due to unique relationship with the ARL • Contact Selena for details, s.a.lock@cranfield.ac.uk

  31. Acknowledgements • Selena Lock, R&D Officer, Cranfield University • All SCONUL and ARL LibQUAL+ Participants

  32. J. Stephen Town Director of Knowledge Services Defence College of Management and Technology Deputy University Librarian Cranfield University j.s.town@cranfield.ac.uk

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