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DumpsExpert Avaya-33810X

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DumpsExpert Avaya-33810X

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  1. Avaya 33810X Avaya Aura Contact Center Solution Design Exam Version: Demo [ Total Questions: 10] Web: www.dumpsexpert.com Email: support@dumpsexpert.com

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  3. Most Updated & Latest Questions Avaya - 33810X Question #:1 In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.) A. What is the percentage of customer support Issues that are resolved In one call? B. What are the agent performance reporting requirements? C. Which system support click-to-call from the web? D. What are the customer support pain points? E. What Is the IVR name? Answer: B C E Question #:2 The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®. The Agent for Preview and Progressive Outbound Is bundled with which package? A. AACC 7 Outbound ASIPP package B. AACC 7 Resilience (High Availability) ASIPP package C. AACC Multimedia ASIPP package D. AACC 7 Base System and Voice ASIPP package Answer: B Question #:3 A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Which two market trends should be Included? (Choose two.) A. Engaging customers on their terms B. Customers initiating calls into the Contact Center by telephone only C. Evolution of the Contact Center agent D. Contact Center data gathered from generic reports only Answer: A D Question #:4 Best IT Preparation Solution - Guaranteed Result 1 of 4

  4. Most Updated & Latest Questions Avaya - 33810X An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called? A. Call Completion No Reply (CCNR) B. Call Back Assist (CBA) C. Call Back Request (CBR) D. Call Completion Busy Subscriber (CCBS) Answer: C Question #:5 A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop. Which statement describes what the Avaya support department needs be prepared to tell the manager? A. Different Presence client software are supported on Avaya Agent Desktop. B. Agent Desktop does not support co-resident Skype for Business client software. C. Microsoft Lync Server are not supported. D. Microsoft Skype Server are not supported. Answer: A Question #:6 Refer to the exhibit. Best IT Preparation Solution - Guaranteed Result 2 of 4

  5. Most Updated & Latest Questions Avaya - 33810X A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit? A. Avaya Agent Desktop B. Avaya one-X® Agent Desktop C. Agent Map D. Avaya Contact Center Orchestration Designer Answer: D Question #:7 The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC? A. Contact Center Server Utility B. Contact Center Orchestration Designer C. Contact Center Manager Administrator D. Contact Center Manager Multimedia Administrator Answer: D Question #:8 Best IT Preparation Solution - Guaranteed Result 3 of 4

  6. Most Updated & Latest Questions Avaya - 33810X The CEO of a service company wants context rich information that Is Important for better customer experience. Which development platform allows customers to add new capabilities to their solution? A. Avaya Breeze™ B. Avaya Experience Portal Platform C. Avaya Performance Applications Platform D. Avaya Applications Platform Answer: B Question #:9 AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages. Which solution would meet AMR's requirements? A. Co-Browsing Snap-In B. Web Chat Snap-In C. Presence Snap-In D. Context Store Snap-In Answer: B Question #:10 A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed? A. The salaries of the executives In the meeting B. The design diagram for discussion with customer C. The Avaya solutions and services Avaya could offer D. The model numbers of the existing contact center equipment Answer: D Best IT Preparation Solution - Guaranteed Result 4 of 4

  7. About dumpsexpert.com dumpsexpert.com was founded in 2007. We provide latest & high quality IT / Business Certification Training Exam Questions, Study Guides, Practice Tests. We help you pass any IT / Business Certification Exams with 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. View list of all certification exams: All vendors We prepare state-of-the art practice tests for certification exams. You can reach us at any of the email addresses listed below. Sales: sales@dumpsexpert.com Feedback: feedback@dumpsexpert.com Support: support@dumpsexpert.com Any problems about IT certification or our products, You can write us back and we will get back to you within 24 hours.

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