SOFT SKILLS
COMMUNICATION SKILLS • Oral • Written • Verbal • Non-Verbal • Aids and blocks • Active listening & Passive listening • Intrapersonal and interpersonal communication • Effective Communication
ORAL COMMUNICATION • Question • Statement • Negative Statement • Objections • Arguement • Persuasive • Discourse and • Debate
WRITTEN COMMUNICATION • Sand • Palm leaves • E-writing • Stone written • Hand written • Board • Typewriting • Computer • Pager • Fax • SMS • Electronic
VERBAL COMMUNICATION What is verbal communication? • Educated speech • Grammatical Structure • Two lips involved • Articulation – articulating words through the help of phonetary system by releasing the air in the form of sound.
NON-VERBAL COMMUNICATION • Traffic Police • Signs and symbols • Body language • Silence • Mime- introduced by Aristotle
AIDS & BLOCKS AIDS • Produce analytical thinking • Newspapers • Magazines • Journals • E-sources • Radio listening • Discussion on various topics • Researching • Map, book, chart, chalk, questionnaire and psycho motor
AIDS & BLOCKS BLOCKS • No involvement and interest • No zeal (or) Enthuse • Non-learning attitude • Incapable of thinking • Inefficient of the reservation of information • Less exposure( publicity) • Low esteem • Stammering
BLOCKS • Inferiority complex • Hesitation • Dissatisfactions • Advise • Fault finding • Uncultivated • Criticize • Slow learner • Humour • Forcing opinions
ACTIVE LISTENING • Give a nod • Respond actively • Effective facial expression • Question in-between • Oppose • Clarify • Argue • Prove upon your point • Accept the view of others • Support and compliment • Show interest
PASSIVE LISTENING • Pale looking • Dull presence • Non-responding • No questions • No clarifications • No objections • No acceptance • Negative body language But LISTENING
INTRAPERSONAL • High self esteem • ‘I’ centered • Good opinion about you • Produce good thoughts and deeds • Give strokes often • Learn to appreciate yourself • Learn good habits • Above all be happy, be content, feel good
INTERPERSONAL • Always appreciate others ( No cost) I like it / I love it / I accept it etc… • Use honest adjectives good/ wonderful / marvelous / fantastic / nice don'ts • Avoid criticizing the person in his absence • Avoid being indifferent • Avoid discouraging • Avoid negative comments
INTERPERSONAL • Avoid mocking • Avoid insulting on ones weaknesses Dos • Be friendly • Pay attention • Speak which interests him / known to him • Accompany him at time of difficulties • Accept him/her as he is (or) as she is
EFFECTIVE COMMUNICATION • Compress the above given • Use simple language • Store load of information • Update the current usage • Use idiomatic expression • Be different (not indifferent) • Posses perfect pronunciation • Have an authority over the language • Maintain good personality- (washed cloths/ comb hair/ oil hair)
BEHAVIORAL SKILLS What is behavior? • behavior is responding to environments • Acting or reacting to the environments Three kinds of behavior • passive • aggressive • assertive
ATTITUDE Attitude • Beliefs of the individual Basic mental attitudes • I am ok, you are ok • I am ok, you are not ok • I am not ok, you are ok • I am not ok, you are not ok
BASIC MENTAL ATTITUDES I AM OK YOU ARE OK • Accept others • High self esteem • Co-operate and co-operative • Winners I AM OK YOU ARE NOT OK • Bad childhood • Blame and tease others • Humiliate others
BASIC MENTAL ATTITUDES I AM NOT OK YOU ARE OK • Powerless • Not important • Avoid others • Depressed and confused I AM NOT OK YOU ARE NOT OK • No interest in living • Never go anywhere • losers
TIME MANAGEMENT Time is money Dos • Plan for yourself • Allot according to the needs and wants • Be preferential • Do useful works with effective goals • Preparing Chart
TIME MANAGEMENT Have an EYE • Doing without plans and goals • Telephone interruptions • Chatting aimlessly • Doing too many things at a time • Watching TV for a long time • No individual discipline
THANK YOU
