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DEPARTMENT OF TOURISM UPDATE 2010 SOCCER WORLD CUP

DEPARTMENT OF TOURISM UPDATE 2010 SOCCER WORLD CUP. 2010 PROJECT TIMELINE. Non-circumvention agreement has been signed. Letter of Intent and Commercial agreement is under negotiation. Slot applications have opened-Aug . Group sales commenced-tour operators . OPERATIONS PLANNING. DEMAND/SALES.

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DEPARTMENT OF TOURISM UPDATE 2010 SOCCER WORLD CUP

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  1. DEPARTMENT OF TOURISM UPDATE2010 SOCCER WORLD CUP

  2. 2010PROJECT TIMELINE

  3. Non-circumvention agreement has been signed. Letter of Intent and Commercial agreement is under negotiation Slot applications have opened-Aug Group sales commenced-tour operators OPERATIONS PLANNING DEMAND/SALES SLOT ALLOCATION SAA/MATCH FLEET 15 September 2009 16 Sep- 30 Nov 2009 FIRST SCHEDULE OPERATIONS PLANNING REVISION DECEMBER DRAW OPERATING CONSTRAINTS 15 December 2009 4th December 2009 FINAL SCHEDULE

  4. PARTNERS -STAR ALLIANCE Ongoing discussions to utilise idle fleet. 30 Nov 2009 2010 SCHEDULE PLANNING CONSTRAINTS DEMAND Ongoing assessment. Feedback from sales, tour operators, Match. 30 Nov 2009 • FLEET/TECHNICAL • AC servicing rescheduled to after event. • 744 to be utilised. • Support to other airlines. FINAL SCHEDULE AIRPORT CAPABILITITIES Capabilities currently being assessed. Completed by 30 Sep 2009. Oversupply of Match capacity planned. MATCH (FIFA) Agreement on carriage and leased-in fleet concluded by 30 Sep 2009 ACSA Ongoing discussions with ACSA and Government (DOT). 30 Sep 2009

  5. AIRPORT CAPACITY • Insufficient movement capacity Nelspruit-4 movements per hour, Pilansberg-6 movements per hour. SAA is partnering with airports for creative solutions • Insufficient ground handling capacity Pilansberg, Bloemfontein, Polokwane-no equipment. SAA to source. • Insufficient infrastructure Airports are too small-temporary tents required. Partnering with airport management and Match on requirements • Insufficient security measures Not enough x-ray machines/metal detectors. SAA securing from existing infrastructure • Insufficient landside infrastructure Hundreds of coaches at each airport. SAA to use hangers • HOTEL CAPACITY FOR CREW-Third party (wet leased a/c).Match assisting. • 24 HOUR OPERATIONS-ATC, fuelling, catering, ground handling, staff • INSUFFICIENT CREW-Crew levels to be gradually increased from Jan 2010 OPERATIONAL CONSTRAINTS

  6. Standard operations to be extended to cater for daily matches (24 hours). Heavy demand patterns before and after matches. ‘Red-eye’ flights through the night. • SAA staff hours to be increased. Retired staff and third parties to be utilised to minimise fatigue and improve service • Baggage security and service teams to be established to eradicate pilferage and ensure a high level of service. Close collaboration with ACSA. • A PDA system is in the process of being sourced to monitor and improve service levels and baggage delivery. Implementation in Dec 2009. • SAA is implementing group check in to fast track groups and lower congestion at airports. Boarding passes to be printed the day before and be waiting for groups. • SAA is establishing procedures and a task team for media travel and security for equipment • AOG scenarios, recovery plans and contingency planning to be completed. • Close collaboration with tour operators, local airlines and ACSA. OPERATIONAL CONCERNS/SOLUTIONS

  7. DOMESTICROUTES Mauritius

  8. ADDITIONAL AIRPORTS TO BE SERVICED FOR 2010 World Cup DOMESTIC ROUTES

  9. Paris INTERNATIONAL ROUTES Amsterdam Manchester Frankfurt London Munich New York Washington Rome Madrid Hong Kong Mexico City Mumbai Rio de Janeiro Sao Paulo Johannesburg Cape Town Durban Perth Buenos Aires

  10. CURRENT SCHEDULE: • 3 x United Kingdom 2 x USA 2 x Germany • 1 x Hong Kong 1 x Australia 1 x India • 1 x Brazil 1 x Argentina • POTENTIAL ADDITIONAL • Paris Amsterdam Rome • Manchester Rio de Janeiro Mexico City • Madrid • Requirements to be assessed based on the sales demand in the regions. • Asses sales and demand to determine the need for direct flights to Cape Town or Durban (after 4th Dec) • The Match fleet to be utilised for inbound traffic before the event kicks off. INTERNATIONAL ROUTES

  11. Industrial Action-Staff and vendors (ground handling, catering, fuelling) • Technical problems-Aircraft are going to be fully utilised with little room for downtime. Technical to establish AOG teams. • Landside infrastructure-Coach requirements will overwhelm airports. SAA will utilise Technical facility in JNB and CPT for Match traffic to reduce this • Fuel Supply-SAA will effectively be tripling operations over this period. Small stations cannot supply fuel (Pilansberg, Nelspruit etc.) Investigating ‘splash and dash’ at other airports. STRATEGIC THREATS TO SAA OPS

  12. Scheduling of daily and weekly checks • Support to SAA, British Airways and other fleets. Storage of spares and support equipment on behalf of other airlines • Manpower to be re-directed to assist operations in Technical • FOAM requirements set to increase (foreign operator support). • Technical equipment to support operations (tugs etc.) • Teams on standby for AOG or other technical problems. A problem on a different fleet can impact our fleet movements. • Potential servicing of Match® fleet by SAA Technical. • Coordination of Technical areas for additional parking • Potential for remote check-in stations for Match® requirements within Technical areas • Opportunity to market a world-class technical facility to various airlines from all over the world. ...............END............ SAA TECHNICAL

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