1. Member ID Cards

2. New ID Card, New NumberCommercial and Medicare Members • All members will get new ID numbers and new ID cards upon migration. • As members migrate to the new platform, a new 12-digit number, or UMI, will be assigned along with a 3-letter prefix assigned to the plan’s subscriber • Medicare Supplement members will be assigned a 13-digit UMI, with the last digit being an alpha character • Currently, we use a 10-digit unique subscriber ID, or USI. This number has been assigned at the member level, meaning each member on the family contract is assigned his own unique number. 2

3. Current Personal Choice ID card • Displaying 10 digit Member USI • (8 digit USI and 2 digit member suffix) Keep slides 3 and 4 for Standard Personal Choice customers 3

4. New Personal Choice ID card • Displaying 12 digit Member UMI Keep slides 3 and 4 for Standard Personal Choice customers 4

5. Current Keystone HMO ID card • Displaying 10 digit Member USI • (8 digit USI and 2 digit member suffix) Keep slides 5 and 6 for Keystone HMO customers 5

6. New Keystone HMO ID card • Displaying 12 digit Member UMI • PCP name on the new card will be shown with first 18 characters of the name Keep slides 5 and 6 for Keystone HMO customers 6

7. Using the New Card • New cards will be issued to members by mail prior to the group’s effective date on the new platform. • Instructions on how to use the new card will be provided with the card. • If a member uses the card prior to the group’s effective date on the new system, a process is in place to map the new and prior numbers so claims process correctly. • Network providers and pharmacies have been notified of changes in the ID numbers and reissuance of cards.