SDLC Project for Ride Hard ProShop

1. SDLC Project for Ride Hard ProShop Melanie McDonough Shaylee Thar Bianca Zuniga

2. Project Plan The system we are developing is our company website which we will use to advertise and sell our products and services. On our website, customers should be able to login to access special offers on our parts, apparel, and accessories. Our website should allow us to easily and quickly organize and maintain accurate information regarding our products and services for our customers to access online.

3. Project Plan Our Critical Success Factors include: • Simple and affective layout that can be easily navigated by the average customer • Easy accessibility to the company-wide database • Active communication with Ride Hard ProShopmanagement

4. Project Plan • Operational Feasibility Study: This study will allow our company to forecast how well our website will perform the desired tasks such as ordering online, designing personalized dirt bikes, and completing the meet-your-match survey. This study also informs management of the necessary steps that need to be taken in order to enhance the business’ performance. • Schedule Feasibility Study: This feasibility study will allow Ride Hard ProShop to organize and avoid scheduling conflicts by creating a master schedule. Using this study, we will be able to track the critical stages of creating and implementing the company website.

5. Project Plan Timeline • October 3, 2012- Business requirements agreed upon and documented along with project plan • October 6, 2012- Send completed database models to programming company • October 10, 2012- Link website to a video database containing seasonal racing footage • October 12, 2012- Link website to social media accounts such as Facebook and twitter • October 15, 2012- Initial prototype completed • October 16, 2012- Submit system revisions and concerns to programming company • October 17, 2012- Final product revisions received from programming company • October 18, 2012- User documentation due • October 19, 2012- Website completed and ready for use by the general public

6. Project Analysis Our online website must: • Provide the customer easy navigation from accessing their account to final checkout through an easy log-on process. • Maintain current and accurate information on all customers and their past and future orders (including shipment tracking). • Have and efficient and secure online ordering and payment system. • Provide and open and easy communication between company employees (management) and customers. • Allow employees (management) to access order, payment, shipment, and customer feedback easily to analyze the businesses' success and perform the customer’s requested services. • Be esthetically pleasing to customers and company information (including policies) should be understandable and easily available.

7. Project Analysis Customer Log in Process • When a customer first views our company website, our homepage will display various interactive buttons that are linked to access our different products and services. However to fully access our products and services the customer will be prompted to enter their username and password. If they are an existing customer their credentials will be referenced to the company’s customer database and if the credentials match the customer will be given full access. If the credentials do not match the customer will be asked to re-enter their credentials until there’s a positive match. If the customer is new, they will be asked to set up an account by creating and confirming a username and password along with a profile that requires their full name, contact information, address, age, and etc. This information will be transferred and stored in the company’s customer database. Once this is done the customer will have access to all of Ride Hard ProShop’s online products and services.

8. Customer Login Process

9. Project Analysis Build Your Dream Bike Process • When an existing customer or a potential customer accesses Ride Hard ProShop’s website they will first see the company’s homepage. The top navigation bar will display the services we provide in the form of interactive buttons and among them will be the “Build Your Dream Bike” online service. After the customer clicks on this button they will be immediately asked to enter their account credentials(username and password). If they are an existing customer and their credentials were correctly entered then the website should proceed to direct them to the Build Your Dream Bike online workstation. If the customer is new to our company then they will be asked to set up an account by creating and confirming their username and password along with other basic information such as full name, age, address, phone, and etc. to be stored in the company’s customer order and payment database. After this the new customer should be directed to the workshop. If an existing customer enters the wrong account credentials they will be prompted to re-enter their information until the username and password matches the company’s customer order and payment database. When the customer gains access to the “Build Your Dream Bike” workstation they will have access to all of the products and parts kept in the company’s products and parts database. They will be able to virtually create their dirt bike based on their personal preferences. Once they’ve built their dirt bike they will be asked to review their order, choose their payment method/option, and submit it to the company. This information is then transferred and stored in the company’s customer order and payment database. The customer will then see an order confirmation (along with receiving an email version) detailing the order number, in-store pick up date, and company contact information for questions or concerns.

10. Build Your Dream Bike Process

11. Project Analysis • Our company is the most distinctive Dirt Bike vendor in the current industry and we wish to keep it that way. Furthermore, Ride Hard ProShop provides customers with the opportunity to entirely customize their dirt bikes with its “Build Your Dream Bike” online service or find a standard bike that perfectly fits their needs with the “Meet Your Match” online survey. These two online services require the company website to be fully integrated with the company’s database(s) and this connection would need to be built. In addition, we feel that our website should stand out amongst our competitors and that is why as a company we have decided to build our website. In order to adhere to our timeline and our budget, we will purchase a commercial website that provides the most generic features needed to meet the established business requirements and then continue to build on it.

12. System Model

13. ER Diagram Customer Order & Payment Customer Manufacturer Order Product/ Inventory Payment

14. Meet Your Match Website Navigation Log In Schedule an Appt. Build A Bike Maintenance Home Events Contact Us Log In Shopping Cart Catalogue A Product Check Out Photos/ Videos Abandon Cart

15. Website Prototype

16. Prototype Description • Our company chose to use this prototype because it is simple for users to navigate and access online. We chose to include photos and videos so that our customers could access our dirt bikes online and watch how they perform compared to other name brands.

17. Testing

18. Project Implementation User Training • Ride Hard ProShop is currently a small business that’s looking to expand in the near future. This allows the current small number of employees to be trained in a group workshop training. Training all of our employees at a time would require at least a couple of days and force us to close the store for those training days. However, it is critical that all of our existing employees become experts in using and managing the business website because ideally every employee should be able to troubleshoot any minor to intermediate customer issue before involving supervisors or other management. In addition, current employees must understand the various types of information they access through the website and how it affects the entire company. Ensuring that these employees are all properly trained to use the website will result in future employees correctly using the same system.

19. Project Implementation User Documentation: • Employees, existing and future, will all be given a user manual (hard copy) to be kept in there file or workstation. The manual will include screenshots of the website and go through the common processes (excluding the processes only upper management can perform) step by step in clear and concise language. This manual will act as a quick reference whenever an issue arises. In addition to this, an online interactive manual will be available on Ride Hard ProShop’s intranet to allow employees to perform mock system processes. • New and existing customer’s will be asked to go to our website and create an account. A customer help page will be incorporated into the website to address common technological questions and concerns.

20. Project Implementation • The implementation method that best fits our business is the Parallel Conversion method because this will allow employees and customers to smoothly transition from the old fashioned phone call or in-store orders to the automated online ordering process. Running these two systems (taking orders by phone or in person and manually inputting the data into the company database and using the website to automatically input the data) will allow our company to minimize “downtime”. By doing this Ride Hard ProShop doesn’t compromise sales which could be lost by customer hesitance or company to customer miscommunication. The systems will run side by side only until at least 75-80% of our customers have effectively transitioned to the website.

21. Maintenance • For maintenance, we will have an IT assistant with phone service, e-mail service, and walk-in assistance to our store location. • We have our contact page on our website that will allow for customers to contact us with any questions, concerns, or needs for assistance • We will have monthly check ups on our webpage and weekly upgrades to keep our website up to date with current events, products, business information, and updates. We will also have weekly updates to our customer database to make sure we are always correct with our information • For corrective and perfective maintenance, we will run weekly tests on the website to ensure that everything is working correctly, links are going to the right places, information is correct, and that the website is still easy to navigate. If any links aren’t working. information, pictures, etc. isn’t showing up properly, or the navigation is messed up, we will have our IT assistant handle the situation. • For adaptive maintenance, we will consistently adjust our website to the needs of our customers, products, and business. • For preventive maintenance, we will have our IT assistant review our maintenance schedule, webpage views, customer consumer-behavior trends, and customer feedback on how well or poorly the website runs in order to prevent as many issues as possible to the best of his abilities.

22. Maintenance Schedule November 1, 2012 – November 30, 2012 • Daily scans and tests in order to ensure the website runs smoothly • Tests every Friday to check that navigation is simple, product purchasing goes through correctly, payments run correctly, and customer database is correct. • Last week of the November: work out any kinks in website and ensure that customers can get any information they would need from our website. Effective December 1, 2012 • Weekly meetings to discuss any necessary adjustments to website, apply IT assistant’s reviews, and to view customer feedback • Weekly tests on website to ensure everything is working correctly such as links, html formats, navigation, product purchasing and payment, etc. • Monthly checks on customer database and reviews of website efficiency • Periodic updates to designs and layouts of website and webpages • Deep scan of website twice a year to ensure that website is smooth and does not get to jumbled or full of unnecessary data • Review of company reports at the end of each quarter

23. References Laudon, K. and Laudon, J. (2012). Management Information Systems: Managing the Digital Firm. New Jersey: Pearson Education Dirt biker silhouette, [Online Image]. Retrieved November 25, 2012, from: http://cartoon-icio.ru/image.php?id=261478