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Can you hear me now? Effective Virtual Interactions

Can you hear me now? Effective Virtual Interactions. Experiential Learning JHU Tom G raf March 1, 2008. Tell me about your typical virtual interaction…. Teleconference? Web conference? Video conference?. Do we even know how to do things the right way?. The world is getting virtualler

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Can you hear me now? Effective Virtual Interactions

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  1. Can you hear me now?Effective Virtual Interactions Experiential Learning JHU Tom Graf March 1, 2008

  2. Tell me about your typicalvirtual interaction… • Teleconference? • Web conference? • Video conference?

  3. Do we even know how to do thingsthe right way? • The world is getting virtualler • We are in this together • Our typical virtual interaction is counterproductive and expensive • The technology keeps improving – why aren’t we improving the way we interact? • We need to change the “way we do things around here”

  4. This lesson provides information and a learning experience • Objectives • To learn the challenges of virtual interactions • To learn some strategies for overcoming the challenges • Agenda • Technology Interaction Theories • Voting before discussing • Exercise • Debrief

  5. Technology and Humans Collide!!! • Group Support Systems (GSS) • Social Information Processing Theory • Adaptive Structuration Theory • Media Richness Theory • Social Presence Theory Group Process Cues(task/social) Lens (Martz & Shepherd, 2002)

  6. Virtual decision making(while preserving relationships) Group • Cognitive Three Process(C3P) model • Voting Before Discussing (VBD), based on C3P, attempts to maintain relationships and group identity • Trade-off task accuracy? Relationships Task

  7. Let’s muck with a decision-making model! Intelligence Design Rational choice Result Rational task analysis method Intelligence Social choice Result Normative group decision method Intelligence Social choice Result Face-to-Face Voting before discussing method

  8. Exercise • Break up into dyads • Go to rooms 202, 204, 208, 216 • Browse to tomgraf.wikispaces.com/EL • Call into conference call • When instructed, return to class

  9. Debrief • How did this feel? • Did you observe anything new? • Did you see how VBD was applied? • How did this compare to your typical virtual interaction experience? • Could VBD work for you? • How would you use it?

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