1. Other Communicationwith Users Cooper 35 William H. Bowers – whb108@psu.edu

2. Topics • Your Identity on the Desktop • Ancillary Application Windows • Online Help • “Intelligent” Agents William H. Bowers – whb108@psu.edu

3. Your Identity on the Desktop • Program name • Displayed in the title bar • Should include document name • Shown in the launch button • Can be truncated • Program icon • 16 x 16 used in title bar • 32 x 32 used on desktop William H. Bowers – whb108@psu.edu

4. Ancillary Application Windows • About boxes • Identifies program, version, build • More for identification than information about the program • Could identify some application features William H. Bowers – whb108@psu.edu

5. Ancillary Application Windows • Splash screens • Easter eggs William H. Bowers – whb108@psu.edu

6. Online Help • Reference for intermediate users • Index • Searchable • Comprehensive • Shortcuts reference • Not usually implemented • Provides listing of shortcut keys William H. Bowers – whb108@psu.edu

7. Online Help • Overview • Scope, effect, power, positives, downsides • Modeless help • Tool tips William H. Bowers – whb108@psu.edu

8. Online Help • Wizards • Attempt to guarantee success • Series of dialogs • Asking is not the same as providing choices • Devolve into series of confirmations William H. Bowers – whb108@psu.edu

9. “Intelligent” Agents • MS Office Clippy • Anthropomorphic • Increases user’s expectations • Quickly become frustrating William H. Bowers – whb108@psu.edu

10. Questions & Discussion William H. Bowers – whb108@psu.edu