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Enhancing Usability: Strategies for a More User-Friendly Library Website

Join Elaina Norlin and Patricia Morris from the University of Arizona E-Libraries in a comprehensive workshop on usability testing aimed at making library websites more user-friendly. Learn the importance of ongoing usability evaluation, methods for recruiting participants, and techniques for analyzing user interactions. Discover how to set clear goals, implement testing procedures, and effectively implement changes based on user feedback. This session emphasizes the necessity of continuous improvement in library web resources to meet the needs of patrons and enhance user satisfaction.

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Enhancing Usability: Strategies for a More User-Friendly Library Website

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  1. Usability Testing: Making Your Web Site More User-Friendly Presented by Elaina Norlin and Patricia Morris University of Arizona E-Libraries May 17, 2001

  2. Reasons To Do Usability Testing • Out with the old and in with the new!! • Evaluate old website because you have been adding more resources and not sure whether patrons are getting what they need. • Administration questioning the cost effectiveness on increasing library budgets • Outside people have taken over your library website, want to form a group to offer suggestions E-Libraries May 17, 2001

  3. A Simple Usability Test: What are the Basics? • Goal and Objectives • Web Usability Group • Recruiting Participants • Moderator and Recorder • Setting the Room • Analyzing the Test • Making Changes • Retesting E-Libraries May 17, 2001

  4. Before you Test • Develop Goals and Objectives: At Trihard University Library we want our students to successfully find books and articles on their particular topic • Develop a Usability Test Group: For this presentation, Elaina is the facilitator, you are the recorders and path keepers.. E-Libraries May 17, 2001

  5. During the Test • The facilitator will encourage the person to TALK OUT LOUD • Your Task: In your resource sheet, you will find either a path outline or a recorder sheet • Your Goal is to either write down everything the participant said or the path • Example of a path; staff development, electronic resources, history, catalog, etc. E-Libraries May 17, 2001

  6. HERE WE GO! • Demographic info • Remember write everything down the person says or their path E-Libraries May 17, 2001

  7. Conclusions • You do not need zillions of people to start making changes • Advice: start with the overall website and then narrow down with specific pages • Ex: We started with the whole site, but now we want to work on “Library Resources” because its causing the most trouble. E-Libraries May 17, 2001

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