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International Project- Week 2012

International Project- Week 2012. E- Government /Public Administration. Lecturer : Timo Oravainen. Group members :. Toni Arnold Caroline Illhardt Michael Mohr Thomas Schulze Carolin Tyrra. Table of Content. BAföG ? Current „BAföG“ – a pplication Methods

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International Project- Week 2012

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  1. International Project-Week 2012 "BAföG"- Application

  2. E-Government/Public Administration Lecturer: Timo Oravainen "BAföG"- Application

  3. Group members: "BAföG"- Application Toni Arnold Caroline Illhardt Michael Mohr Thomas Schulze Carolin Tyrra

  4. Table of Content "BAföG"- Application BAföG? Current „BAföG“ – application Methods „BAföG“ applicationas an eService Advantages &challenges Summary

  5. BAföG? Federal Education and Trainings Assistance Actforstudents in Germany Alawwhichregulatessubsidizedloansforthestudents in thecountry Depends on age, incomeandformereducation studentsoftensimplysaytheyreceive „BAföG“ "BAföG"- Application

  6. Current BAföG application Yes No "BAföG"- Application

  7. Current BAföG application (Documentscomplete) No Yes "BAföG"- Application

  8. Methods "BAföG"- Application Transfer tacitandimplicitknowledgeabouttheprocessinto explicit knowledge Processanalysis; processimprovement Process design forautomatedprocessing eGovernment: website, online forms, online feasibility check

  9. Check out BAföG applicationas an eService No "BAföG"- Application

  10. Save andresumelater • Negative Notice BAföG applicationas an eService No Yes No Yes "BAföG"- Application

  11. Advantage of „BAföG“ - Application "BAföG"- Application • Makesprocesseasier / shortertimes • Students: • high acceptanceof online services, noneedtogoto „Studentenwerk“ • 24/ 7 access • Quicker decision • Public administration • System ensures all documentsareavailable • Basic check alreadyperformed • Savesmoney • The informationisavailablewithinthe Public Administration • Monitoring processispossibleforthestudents

  12. Challengesof „BAföG“ Application Data – Security (personal data) Lack ofconnectiontocomputerornoskillstousetheeSystem Big investmentfortheadministration Low adaptationoftheservicebythestudents Dependability on electricity / systemsoperability Access toscanningdevices "BAföG"- Application

  13. Summary RealizableeService Useful & easierway Processinconsistant (scanningrequiresmanualwork) Desirable: transfertoother „Studentenwerke“ but federalsystem "BAföG"- Application

  14. ThankYou! "BAföG"- Application

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