Industry Internship “Skill Acquisition”

1. Industry Internship“Skill Acquisition” Tamer Zakaria, HR Consultant Instructor of Hospitality Management Faculty Member of the American Hotel & Lodging Educational Institute

2. 1 6 2 7 8 3 4 5 Session Rules Agreements Be on time No besides talking Late persons are not accepted Semi-formal dress Mobiles Off/Silent Have fun! Participate Respect Industry Internship Tamer Zakaria

3. Module 6 Interpersonal Communication Skills Industry Internship Tamer Zakaria

4. Module 6 Outline • Active Listening Skills. • Effective Speaking Skills. • Writing Skills. • Public Speaking Skills. • Nonverbal Communication Skills “Body Language”. Industry Internship Tamer Zakaria

5. Active Listening Skills • Be calm and relax. • Let the speaker talk without interrupting. • Show interest in the speaker. • Maintain eye contact. • Look directly at the speaker. • Observe body language. • Use listening spare time to review and anticipate. • Focus your attention on both the speaker and the message. • Ask questions. • Show that you understand. Industry Internship Tamer Zakaria

6. Effective Speaking Skills • Plan and organize what to say. • Think before you talk. • Identifying your main points and then making sure that you address them. • Stick to your topic. • Get your listener’s attention. • Announcing your intentions at the outset of your talk. • Obtain your listener’s interest. • Present key points in a logical sequence. • Use spoken cues to tell your listener what’s important. • Avoid jargon. Industry Internship Tamer Zakaria

7. Writing Skills Before Writing • Have a specific reader or audience in mind. • Know your objective. • Decide which essential information to include. • Determine how to present the information. Industry Internship Tamer Zakaria

8. At the End Thank You Industry Internship Tamer Zakaria