AGENDA

1. AGENDA • Course Introduction & Syllabus Review • Student Introductions & Student Information Sheet • Discussion of Team Project • Viruses & Spam • Articles • Chapter 1: Health Care Information Technology in the Twenty-First Century • Chapter 2: Information Technology and Managerial Control • Team Assignment HA 660 Spring 2005

2. Course Introduction • Syllabus • HA 660 Web Sites of Interest • Learning Teams • Article Presentation & Sign Up Sheet • Student Introductions & Info Sheet HA 660 Spring 2005

3. Syllabus Learning Objectives: • Develop a general knowledge of information systems and their operation. • Develop an understanding of the problems of managing information systems in a health care environment, including the areas of security, privacy, resources and the challenges as well as opportunities provided by new technologies. • Develop an analytical, logically ordered, critically constructive style for HMIS analysis. • Identify the quantifiable and non-quantifiable benefits of information systems in a health care setting. • Develop an understanding of the issues involved in planning, designing, purchasing and implementing health care systems. • Gain an appreciation for emerging technologies and determine the potential impact of such technologies on health care providers and institutions. • Develop an understanding of the quality control aspects and responsibilities of management at all levels in integrated information settings. • Develop an understanding of the challenges posed for information systems design by the merger of hospital and physicians as well as managed care. HA 660 Spring 2005

4. Syllabus Method of Evaluation: • Review the method of evaluation on the course syllabus • Review the weekly list of activities for each unit HA 660 Spring 2005

5. Syllabus The following areas must be developed for each Learning Team’s proposed project:  Vision statement  Mission statement  Target audience  Strategic goals (minimum of two)  Objectives for each strategic goal  Functional applications (minimum of two)  Costs and benefits  Access issues that must be resolved HA 660 Spring 2005

6. Y2K • What preparations did your work site go through? • What did you do to protect yourself at home? • Why was Y2K an issue of concern? • Do you think the Y2K issue was legitimate or hype? • As a health administration official what particular areas would you be most worried about during preparations for Y2K? • Why are we still talking about it? What relevance does it have to IT in Healthcare today? What can Y2K possibly have to do with our course?? HA 660 Spring 2005

7. Viruses • How do they work? • What is spoofing? • What is phishing?? • As a health administration official why should you care about viruses and spam? • What can you do about the problem? HA 660 Spring 2005

8. IS CONCERNS CRITICAL TO HEALTH ADMINISTRATION • Reliability • Consistency • Privacy • Security • Availability • IS Must Support Business Functions • E-commerce HA 660 Spring 2005

9. Chapter 1 (cont) Major Healthcare Forces of Change • Expansion of managed care • Development of integrated delivery systems • Changes in reimbursement • Outcomes assessment • Demand for “report cards” HA 660 Spring 2005

10. Chapter 1 History • Mainframe • Dumb terminals • PC • Internet • Wireless • IM & Email • Cell Phones HA 660 Spring 2005

11. DEFINITIONS • Network • Client • Client Server • DBMS (Database Management System) • File Update Synchronization • NOS (Network Operating System) • Internet/Intranet • VPN (Virtual Private Network) • Server-Based Network • Peer-to-Peer Network • LAN (Local Area Network) • File Archiving HA 660 Spring 2005

12. Chapter 1 (cont) • Healthcare Information Systems Can: • Provide timely info on clinical and administrative matters • Provide computerized patient records • Provide centralized patient data • Enhance intra-organizational communication and data sharing • Use of Information Costs and Benefits • Data vs. Information • Remember: Computers are only tools--GIGO HA 660 Spring 2005

13. Chapter 1 (cont) Categories of Information Systems • Clinical • Management • Strategic decision support • Electronic networking & e-health applications HA 660 Spring 2005

14. Chapter 2 • Systems Approach • 3 Types in Health Services Organizations: • Mechanical systems • Human systems • Man-machine systems • System attributes: • Unity or integrity • Complex • Hierarchical structure • Stability and equilibrium • Deterministic or probabilistic • Open or closed • Influenced by: social factors, economic factors, political factors and physical environment HA 660 Spring 2005

15. Chapter 2 (cont) Systems Characteristics • Must have unity or integrity • Complex for the most part • Must possess some stability & equilibrium • Can be either deterministic or probabilistic • Three essential components: input(s), conversion & output(s) • Most involve feedback • Either open or closed HA 660 Spring 2005

16. Chapter 2 (cont) Characteristics of Useful Management Information • Information -- not merely data • Relevant • Sensitive • Unbiased • Comprehensive • Timely • Action-oriented • Uniform (for comparative purposes) • Performance-targeted • Cost-effective HA 660 Spring 2005

17. Chapter 2 (cont) Principles of Information Resource Management 1. Treat information as an essential organizational resource. 2. Obtain top executive support for IS planning and management. 3. Develop a strategic plan and vision. Strategic IS planning must be driven by the business plans of the health services organizations……………………………... HA 660 Spring 2005

18. Chapter 2 (cont) Page 33, Problem 2.1 (a.) & (g.): Describe the operation and management control of each in systems terms Team A: ER of an acute care general hospital Team B: The patient registration process of a medical group practice Figure 2.7 on page 25 is a good starting point HA 660 Spring 2005