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London Libraries Consortium

London Libraries Consortium. The London Libraries Consortium Achieving growth in tough times Madeline Barratt, Enfield Library and Museum Service Business Manager madeline.barratt@enfield.gov.uk. London Libraries Consortium. Consortium evolution. Founded in 2004

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London Libraries Consortium

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  1. London Libraries Consortium The London Libraries Consortium Achieving growth in tough timesMadeline Barratt, Enfield Library and Museum Service Business Managermadeline.barratt@enfield.gov.uk

  2. London Libraries Consortium Consortium evolution • Founded in 2004 • Founder members 3 London boroughs • 1 borough takes the lead on legal and tendering processes • Other leaders emerging • Enhanced service to customers • Procurement efficiency • Exponential growth in membership since 2005 • New members still joining

  3. London Libraries Consortium Delivery partnership • Tendering a key cost to drive down • Axiell our preferred delivery partner • Add on services available • Developing a joint road map • A business relationship but more • A relationship that delivers positive messages for growth in challenging times

  4. London Libraries Consortium Customer benefits • Access to 5million+ items in a single shared catalogue • Little need for interlending • Access to 148+ pick up and drop off points • One card to use in any authority • Easy online access • Consortium buying power • Staff with wider knowledge and skills

  5. 15 Live Members of LLC Issues 15,632,598 Visits 19,498,714 Number of Libraries 178 Amount of Stock 5,638,482 Inter Authority Loans 322,864 London Libraries Consortium Customer benefits

  6. London Libraries Consortium Staff benefits • A resource that is called on more and more • Development of wider skill sets • Staff are ambassadors for their own authorities and the consortium • Lead and participate in a variety of work streams and projects • Meet and network with staff and managers at all levels • Negotiation skills

  7. London Libraries Consortium LLC contracts • Axiell Contract • Shared Stock Contract • E Books • SmartSM • BDS Records • Nielson EDI • RFID

  8. London Libraries Consortium Shared services/activities • Stock Services • Housebound Services • Information Services • Training Programme • Mystery Shopping • Networking (LPSN) • Knowledge & Expertise

  9. London Libraries Consortium Public Relations Programme • LLC Staff Newsletter • Political exposure • Marketing Campaign sponsored by Axiell • Case Studies • Articles • Press Releases • Public Speaking Opportunities

  10. London Libraries Consortium Current Work Programme • Standardisation for Loans, Borrowers, Items • Reservations • Community Language • Stock Contracts • Catalogue Clean Up • SmartSM • User Group – focused on public • Transport • Stock Recovery • Inter Lending

  11. London Libraries Consortium Key challenges - How does LLC strategy need to change to reflect the current climate? • How best to exploit membership • More savings (25% over the next 3 years) • More efficiencies, and shared services • Response to the London Libraries Change Programme

  12. London Libraries Consortium Rosy glow? • Perfectly formed organisation • Staff love the LLC • Challenges grow like weeds • Managers are dealing with local and national challenges as well as consortium ones • Hare, tortoise or somewhere in between • What next?

  13. London Libraries Consortium Is it worth it? “ I never used to bother asking for things that weren’t in my local library but now I can get things from all over London it’s so easy “ LLC customer “We look on all the 100+ consortium branches as our own”. Customer Services Officer, LB Enfield

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