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Michael McCarthy, MSW Dean Westwood, MSW Anna Long, PhD

Intercity Transportation Provider Views: Are We Ready to Provide Safe and Dignified Services to All?. Michael McCarthy, MSW Dean Westwood, MSW Anna Long, PhD Oregon Institute on Disability and Development Oregon Health & Science University Portland, OR, USA.

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Michael McCarthy, MSW Dean Westwood, MSW Anna Long, PhD

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  1. Intercity Transportation Provider Views: Are We Ready to Provide Safe and Dignified Services to All? Michael McCarthy, MSW Dean Westwood, MSW Anna Long, PhD Oregon Institute on Disability and Development Oregon Health & Science University Portland, OR, USA

  2. National Center for Accessible Transportation: The National Center for Accessible Transportation conducts basic research on accessibility issues and develops practical, cost-effective improvements in transportation technologies, with the goal of making transportation more accessible for everyone.

  3. Center on Self-Determination: • The Center on Self-Determination (CSD) identifies, develops, and shares approaches that promote the self-determination of all people. • The CSD serves as a bridge between researchers and the community.

  4. Presentation Objective One Describe a study that explored the self-perceived readiness of intercity airline personnel to meet the needs of travelers with disabilities.

  5. Presentation Objective Two Provide an update on an intervention to increase the readiness of personnel in this area: the On Our Way program.

  6. Purpose of the Study Importance of the issue - intercity air travelers - transportation providers Secondary Importance - Allied health Professionals

  7. Sample Recruitment • Collaboration with 6 U.S. carriers and ‘vendors’ in Portland (OR), Phoenix, Minneapolis, and Miami

  8. Participants • 44 participants in total • Age: 17 to 72 (Mean = 44.4 years) • Gender: 46% (20) female, 54% (24) male • Ethnicity: 77% (34) ‘Caucasian, non-Hispanic,’ 11% (5) ‘African-American,’ 3% • Education: 21% (9) HS grad., 34% (15) some college but no degree, 32% (14) college grad., 9% (4) graduate degree

  9. Participants – experience Months in position < 12 = 12% (5) 12 – 47 = 43% (18) 48 – 83 = 20% (8) 84 – 119 = 10% (4) 120 + = 15% (6)

  10. Procedure • 9 structured focus groups between July 2005 and April 2006 • $30.00 compensation • Moderator Guide • Position Information Questionnaire

  11. Analysis • Audio to text transcription • Constant-comparison procedures to develop coding system • 365 pages of transcripts, 1098 coded comments • Predominant themes

  12. Results Four principal themes. Factors related to: 1) Job or system (37%) 2) Current training (36%) 3) Service providers (15%) 4) Travelers (12%)

  13. Results – Job or System Positive factors – • stimulating work environment • interaction with travelers Negative factors – • information about traveler’s needs  equipment and time to perform duties safely  lack of respect, professional status, pay

  14. Results – Training Positive factors – • general disabilities, transfers, communication • skills and knowledge of individual trainers Negative factors – • reference materials • needs to be standardized, recurrent • content

  15. Results – Providers Positive factors – • previous experience or training • empathy, enjoy helping others Negative factors – • communication difficulties • low confidence

  16. ‘YOU GET ON THE PLANE AND IT’S RUSH, RUSH, RUSH AND YOU’RE CONTORTED. YOU HAVE TO BEND OVER SIDEWAYS OR ANY WAY YOU HAVE TO DO TO GET THE PERSON OUT, BUT YOU’RE FODDER, YOU’RE GOING TO GET HURT.’ – Wheelchair Services Employee

  17. Results – Travelers Positive factors – • politeness, expressing gratitude • human connection Negative factors – • failure to communicate needs  impatient or rude  individual challenges

  18. Overall Impression • Dedication, warmth, empathy • Impact of traveler characteristics • Systemic devaluing of personnel • Inconsistent training systems

  19. Limitations • Sample • Design

  20. Intervention: Traveler Assistance Training Development of On Our Way informed by: • Focus groups: - airline and vendor personnel - travelers with disabilities • Current industry practices • Biomechanics research

  21. On Our Way: Update • Instructor Guide • Participant Guide • Quick reference tools • Instructional video • Evaluation measures

  22. On Our Way: Next Steps • Complete Participant Guide • Video post-production • Piloting and refinement • Field testing and traveler feedback • Implementation and evaluation • Explore development of consumer program

  23. Acknowledgements • Industry partners • Regulatory partners • Personnel • Travelers

  24. The Rehabilitation Engineering Research Center for Accessible Public Transportation is funded under grant H133E030009 from the National Institute for Disability and Rehabilitation Research (NIDRR) in the US Department of Education’s Office of Special Education and Rehabilitative Services. The content of this presentation does not necessarily represent the policy of the US Department of Education, and you should not assume endorsement by the Federal Government.

  25. Questions or Comments?Thank you.

  26. CONTACT US National Center for Accessible Transportation 220 Owen Hall Oregon State University Corvallis, OR , 97331-3212 Tel: 800-916-0099 ncat@oregonstate.edu http://ncat.oregonstate.edu

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