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Patient groups survey and Patient Chairing

Patient groups survey and Patient Chairing . Lizzie Stimson, Engagement lead September 13 . Patient Survey Summary . Do you prefer locality, pan or both? Both Do you get the minutes of the meeting? Yes Do you know when the next meetings are? Yes

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Patient groups survey and Patient Chairing

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  1. Patient groups survey and Patient Chairing Lizzie Stimson, Engagement lead September 13

  2. Patient Survey Summary • Do you prefer locality, pan or both? • Both • Do you get the minutes of the meeting? • Yes • Do you know when the next meetings are? • Yes • Are you given this information several weeks before the meeting is due to take place? • Yes: majority 2 to 3 weeks • How many weeks before the meeting would you like to hear about it? • 2 to 3 weeks • Would you like to have a central email address / named person (other than your practice manager) for any concerns or comments about the agenda and meetings? • Yes • Do you feel any questions or concerns you have during the meetings are answered? • Sometimes.

  3. Patient Chairing: Things we need to explore in further depth out of your feedback: • Some support for patient chairing • Although, some people felt it should still be led by a GP or staff member • ‘A good idea in principle but would need careful planning’ • We would like to explore in further depth to see if there would be anyone interested in doing it and if so how we could support people to chair.

  4. What does chairing involve? • Leading the meeting, this includes: • Going over minutes and action points • Introducing speakers and next agenda items • Keeping items to time • Letting people raise questions • Helping to resolve conflict or move a topic on • The final step of chairing is actually leading the organisation of the meeting too. To include: • Agreeing agendas • Signing off minutes to be sent out • Working with CCG and practice managers to do above

  5. Chairing skills needed: • To be objective and impartial both in the meeting and organisation • Comfortable speaking in front of people • Comfortable guiding people • Able to challenge constructively • Give people space to question / raise comments • Equalities awareness • Basic organisational duties (able to keep a meeting in control and to time) • Polite, courteous and a calm manner

  6. A possible way forward: • Anyone who is interested to put themselves forward • To have an informal meeting with Locality practice manager and Dr Katie Coleman • To start with chairing the Locality meetings, and to only chair the actual meetings (rather than also do the behind the scenes organisation) • With the view to chairing the Pan meeting when the Lay Locality Chairs feel comfortable enough to take this task on. • This could be through one person chairing the entire meeting or co-chairing or rotating the chairing. • The final stage would be the Chairs taking over full chairing responsibility, including organisational roles • Review every 6 to 12 months.

  7. To discuss at your tables: • Would you like patients to chair both locality and pan? • What skills would you like these patients to demonstrate to chair? • What support do you think a patient would need to chair? • If you are interested in chairing please give your names email islington.ccg@nhs.net or write your names down at your tables.

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