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ASCOM TECHNICAL SERVICES »

ASCOM TECHNICAL SERVICES ». Ascom Service Plans. Product Protection Plans (PPP). Extend and enhance the standard warranty to cover your Ascom hardware Two levels of PPP (Pinnacle and Standard Extended) Pinnacle Plan enhances and extends the standard warranty

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ASCOM TECHNICAL SERVICES »

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  1. ASCOM TECHNICAL SERVICES»

  2. Ascom Service Plans Product Protection Plans (PPP) • Extend and enhance the standard warranty to cover your Ascom hardware • Two levels of PPP (Pinnacle and Standard Extended) • Pinnacle Plan enhances and extends the standard warranty • The Standard Extended Plan extends the standard warranty • Pricing is per portable handset • Ideal for demanding environments(accidental damage, liquid damage, etc.)

  3. Ascom Service Plans Unite Maintenance Plan (UMP) • Mission critical coverage for Unite Applications and Appliances • Product upgrades for new features and performance improvements • Product updates such as serviceability improvements, interoperability updates, security updates and corrections • Product advisories and direct access to the Ascom experts for technical assistance • An exclusive remote service package that keeps you in the spotlight • Priced at 21% of applicable license fees

  4. Ascom Service Plans Technical Assistance Plan (TAP) • Direct access to the experts for timely technical assistance • 24x7x365 telephonic support • Minimize malfunction related downtime • Access to Ascom online tools, software and reference guides • Receive technical advisories • Award winning incident management system backed by BMC Software and GoToAssist to ease remote service efforts • Receive vouchers for the Ascom Training Academy • Priced per portable device and Ascom Base Station and/or Ascom Access Point

  5. Professional Services • Implementation Project Management • Clinical Services • Installation Services • System Analysis • RF Surveys

  6. Implementation Project Management • Implementation Project Management is provided to manage the Ascom Project Lifecycle (Initiation, Planning, Installation, Training, Live and Close). • Clinical and other mission critical installations require professional leadership. • Pricing is per day based on the type of implementation project and other professional services provided.

  7. Clinical Services (Clinical Consultation & User Training) • Clinical Consultation is performed at the customer site and is the act of providing expert clinical guidance to clients who will include Ascom products in their clinical work flow.  • Clinical Consulting will coincide with the Implementation Project Lifecycle. • Clinical User training is performed at the customer site and teaches care givers how to use the Ascom portable devices and integration solutions. • Live support. Clinical Specialist support customers on site while the commission a new system or upgrade.

  8. Installation Services • General Implementation provides field engineering services to configure Ascom equipment. Use this service when you can not categorize the intended implementation service as equipment installation or messaging integration but need a certified expert to participate in an implementation project. • Equipment Installation provides field engineering services to install Ascom hardware and portable devices. • Standard Commissioning provides field engineering services to follow installation and put Ascom systems into service.

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