Comprehensive Ascom Service Plans for Enhanced Hardware Protection and Support
Ascom offers a range of service plans designed to enhance and protect your Ascom hardware. The Product Protection Plans (PPP) include two levels: the Pinnacle Plan, which extends the standard warranty for demanding environments, and the Standard Extended Plan. The Unite Maintenance Plan (UMP) ensures mission-critical coverage for Unite applications, including product upgrades and direct access to experts. Additionally, the Technical Assistance Plan (TAP) provides 24/7 support and access to tools for minimizing downtime. Professional services are available for project management, clinical services, and equipment installation.
Comprehensive Ascom Service Plans for Enhanced Hardware Protection and Support
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Presentation Transcript
Ascom Service Plans Product Protection Plans (PPP) • Extend and enhance the standard warranty to cover your Ascom hardware • Two levels of PPP (Pinnacle and Standard Extended) • Pinnacle Plan enhances and extends the standard warranty • The Standard Extended Plan extends the standard warranty • Pricing is per portable handset • Ideal for demanding environments(accidental damage, liquid damage, etc.)
Ascom Service Plans Unite Maintenance Plan (UMP) • Mission critical coverage for Unite Applications and Appliances • Product upgrades for new features and performance improvements • Product updates such as serviceability improvements, interoperability updates, security updates and corrections • Product advisories and direct access to the Ascom experts for technical assistance • An exclusive remote service package that keeps you in the spotlight • Priced at 21% of applicable license fees
Ascom Service Plans Technical Assistance Plan (TAP) • Direct access to the experts for timely technical assistance • 24x7x365 telephonic support • Minimize malfunction related downtime • Access to Ascom online tools, software and reference guides • Receive technical advisories • Award winning incident management system backed by BMC Software and GoToAssist to ease remote service efforts • Receive vouchers for the Ascom Training Academy • Priced per portable device and Ascom Base Station and/or Ascom Access Point
Professional Services • Implementation Project Management • Clinical Services • Installation Services • System Analysis • RF Surveys
Implementation Project Management • Implementation Project Management is provided to manage the Ascom Project Lifecycle (Initiation, Planning, Installation, Training, Live and Close). • Clinical and other mission critical installations require professional leadership. • Pricing is per day based on the type of implementation project and other professional services provided.
Clinical Services (Clinical Consultation & User Training) • Clinical Consultation is performed at the customer site and is the act of providing expert clinical guidance to clients who will include Ascom products in their clinical work flow. • Clinical Consulting will coincide with the Implementation Project Lifecycle. • Clinical User training is performed at the customer site and teaches care givers how to use the Ascom portable devices and integration solutions. • Live support. Clinical Specialist support customers on site while the commission a new system or upgrade.
Installation Services • General Implementation provides field engineering services to configure Ascom equipment. Use this service when you can not categorize the intended implementation service as equipment installation or messaging integration but need a certified expert to participate in an implementation project. • Equipment Installation provides field engineering services to install Ascom hardware and portable devices. • Standard Commissioning provides field engineering services to follow installation and put Ascom systems into service.
