1 / 9

User Interfaces 4

This comprehensive guide outlines effective user support strategies essential for IT systems implementation. It delves into various support factors, including user demographics and team characteristics, alongside defining problems and enhancing communication. The document categorizes materials into printed and online formats, emphasizing the importance of accessibility, clarity, and user engagement. Additionally, it highlights the significance of user feedback in improving systems, discussing methods for collecting and interpreting feedback. Finally, the guide explores delivery strategies, including online and on-site patches and the role of cloud management.

claral
Télécharger la présentation

User Interfaces 4

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. User Interfaces 4 BTECH: IT WIKI PAGE: https://userinterfaces4.wikispace.com

  2. Implementation • Support • Materials • Feedback • Delivery strategies

  3. Support • Factors that influence support strategies • Number of users • Characteristics of target users • Characteristics of the support team • Definition of the problem • Communication with users

  4. Materials • Printed Materials: • Brief getting-started notes, • Introductory tutorial, thorough tutorial, • Quick reference card, • Conversion manual, • Detailed reference manual • Online: • Online user manual, • Online help facility • Online tutorial, • Online demonstration

  5. Materials (Cont) • Printed Materials • Costly • Packaging • Easy to read • Builds confidence • Online Manuals • Less expensive, number of users doesn’t matter • Can be inclusive: user control font, hyper links, … • Can be interactive

  6. Materials (Cont) Printed Material Guidelines • Let users’ tasks guide organization • Let users’ learning process shape sequencing • Present task concepts before interface objects and actions • Keep writing style clean and simple • Show numerous examples • Offer meaningful and complete sample sessions • Draw transition or menu-tree diagrams • Try advance organisers and summaries • Include list of error messages • Give credits to all project participants • Include a table of contents and an index

  7. Materials (cont) Online Guidelines • Make the system easy to access and easy to return from • Be as specific as possible • Collect data to determine what is needed • Give users as much control as possible over the system • Supply different levels for different types of users • Be accurate and complete • Do not use helps to compensate for poor interface design

  8. Feedback • Feedback from users • Type of feedback • Interpreting feedback • Feedback from designers • Fault reporting • Design changes • Methods of getting feedback • Automatic online reports • Queries • Help Functions • Reviews

  9. Delivery Strategies • Online patches • On site patches • Remote Management • Role of cloud management

More Related