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The IEEE Indonesia Section is implementing a comprehensive Membership Development (MD) Strategy to enhance member engagement and retention. Key focus areas include growth in student membership, the integration of volunteers, the development of targeted membership campaigns, and optimization of communication through innovative platforms. This plan includes strategies for attracting senior members, leveraging existing member networks, and effectively onboarding first-year members. By setting action plans and maintaining consistent engagement, the Indonesia Section aims to expand its member base and enrich the overall member experience.
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IEEE IndonesiaMembership Development Strategy & Plan Lukas Tanutama Membership Development Indonesia Section ltanutama@ieee.org photo
Topics • IEEE MD Strategy • Section Situation • Section MD Plan
IEEE MD Support & Evolution Remaking the Collateral> Building a Volunteer “Field Team”> Optimizing the Campaigns> Synthesis & Engagement MD portal MD Kits renewal Integrated MD strategy & plan MD webcasts First-year member experience recovery Integrated multimedia Membership presentation MD virtual community MD Manual recruitment Integrated MD reporting Putting a face on membership promotion reinstatement On-demand Kit ordering MGM business cards Message testing benefits promotion 365,500 members 367,400 members 374,800 members 382,400 members 397,000 members (renewal alerts integrated into next-gen products) BMS transition ‘Great Recession’
MD Strategy w/ Full Volunteer Integration MD Volunteer “Platform”
Membership Situation Indonesia Section Formation Date: 16 February 1988
Indonesia Section Total Members Since Year 2000
Timing is Everything – Know the Membership Calendar Calendar Year Concludes Year-end membership statistics determined Membership Year Begins Full-year dues enacted Renewal opens Key month for launching new or upgraded benefits From Sep thru Dec, revenue deferred to next year Active-Status Terminator Past-due members placed into arrears Membership Mid-Year ½-Year Dues-Cycle Begins Arrears-Recovery Begins Key month for launching new or upgraded benefits Membership Year Concludes Member retention rates determined Business fiscal performance determined ½-year dues cycle concludes
Differentiate Audiences – Different Expectations … their needs change throughout a career … they are everywhere. When we do recruit them, 50%+ attrition rate (first-year member strategy)
In Summary… • Section’s Membership Situation • About 700 members in Indonesia and growing • Less than 10 Senior Members • Student Branch and student members are growing • Opportunity for growth due to publish or perish requirements for academics and professional development requirements • Section MD Plan • August 2012 Communication to eligible members to apply for Senior Membership • Member get Member drive to recruit volunteers among faculties and increase student members with the assistance of student branches. • Promotion to faculty members of UPH, SGU, UMM, Binus International, Binus Graduate School). • Action plan for -August - December period prepared.