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Continuous Improvement Process for QMS: APQP and Customer Satisfaction Management

This document outlines the continuous improvement model for the Quality Management System (QMS), focusing on the integration of planning, execution, verification, and action stages necessary for effective management review. It emphasizes the importance of customer satisfaction through meticulous production planning, purchasing inputs, and logistics. The framework includes the measurement, analysis, and improvement of processes, ensuring that outputs meet customer service requirements. Human resources and document control play a critical role in maintaining overall quality standards and operational efficiency.

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Continuous Improvement Process for QMS: APQP and Customer Satisfaction Management

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  1. Process Model Continuous Improvement of the QMS Actuar Planear Verificar Hacer Customer Customer 4 Management Review Continuous Improvement of The Processes Measurement, Analysis & Improvement 8 5 8 APQP Production Planning Purchasing Inputs Satisfaction Production, Pkg’ing & Warehousing Logistics & Delivery Customer Service Requirements Products & Services 7 Outputs 6 Resource Mgt Maintenance Human Resources Document Control

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