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Maximizing Library Efficiency: Unifying Access and Reference Services

Learn how to streamline services and enhance user experience by integrating access and reference desks. Explore the effectiveness of combining services, optimizing staff roles, and transitioning to one desk for improved service delivery.

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Maximizing Library Efficiency: Unifying Access and Reference Services

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  1. 2 for the Price of 1 Combining Access Services and Reference Desks Diane Hunter, Head of Teaching and Learning Services, University of Missouri - Kansas City Mary E. Anderson, Head of Circulation Services, University of Missouri - Kansas City Brick & Click: An Academic Library Symposium November 4, 2011

  2. More Students in the Library

  3. Separate Services – Separate Desks

  4. Effective Use of Staff ?

  5. One Desk

  6. Circulation Staff on Back-up

  7. Phone Calls

  8. Phone Questions • Phone questions answered at reference desk: • 7 month period (Apr-Oct 2010) • 970 phone calls • Phone questions answered at reference desk: • 7 month period (Apr-Oct 2011) • 264 phone calls(88% reference questions) • Phone questions answered at circulation: • 7 month period (Apr-Oct 2011) • 507 phone calls(43.4% reference questions)

  9. One Desk

  10. In Transition

  11. One Desk

  12. Circulation Staff on Alert

  13. One Desk

  14. One Desk

  15. Questions? • Diane Hunter • Head of Teaching and Learning Services,University of Missouri - Kansas City • hunterdi@umkc.edu • 816-235-1537 • Mary E. Anderson • Head of Circulation Services, University of Missouri - Kansas City • andersonme@umkc.edu • 816-235-1678

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