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SAVIN Customized Solutions The Technology. John Dixon David Koosis Jo Winston Louisiana New York Wisconsin. Types of SAVIN Systems. Closed Not available to the general public Only defined groups can register, i.e. crime victims, witnesses, certain criminal justice professionals
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SAVIN Customized SolutionsThe Technology John Dixon David Koosis Jo Winston Louisiana New York Wisconsin
Types of SAVIN Systems Closed Not available to the general public Only defined groups can register, i.e. crime victims, witnesses, certain criminal justice professionals Information that may require a closed system: juvenile adjudication, civil commitments Open Anyone can register for notification Combination General public can register for certain types of information Certain information or registration type is only available to defined groups
Dave KoosisNew York How NYC Provides Inmate Status Information to victims, law enforcement, service providers, and other customers
Basic Stats • 103,813 annual admissions to NYC jails • Average daily inmate population 13,497 • Staff: 10,550 Uniformed; 1,650 Civilian • 52 Sites • 15 jails (10 on Rikers Island) • 15 Court Facilities • 1 million outgoing inmate phone calls each month • 543 vehicles staffed by 438 employees transport more than 2.5 million inmates, staff, visitors, a year
Jails are different from Prisons • Average length of stay 46.7 days. • 41% of those discharged are rearrested within one year • 67% are rearrested within three years • 80% detainees awaiting trial
Use Services from Multiple Agencies • ~75% have some form of addiction • 20% require detoxification upon admission • 32% are illiterate • 40% require some form of mental health services • ~12% have severe mental illness • 30% of those leaving jail end up in a homeless shelter
DOC is part of a complex process http://www.ojp.usdoj.gov/bjs/flowchart.htm
Business Processes Span Organizations Global Federal Homeland Security Social Security Administration Etc… Vertical Integration State Dept Criminal Justice Services Parole Correction Etc. Local NY Police Department Boro DA’s NYC Probation Dept of Investigation Dept of Education Dept of Health HIDTA Dept of Homeless Services HRA/DSS NYC Correction Criminal Justice Association Board of Correction Legal Aid Society Prison Health Services Victim Notification CBO’s Etc… Horizontal Integration
Customers for Inmate Status Data • Family & Friends • Lawyers & Service Providers • Law Enforcement • And, yes: Victims
Constant flow of inquiries • DOC Handles about 11,000 phone inquiries a month regarding inmate status • APPRISS is contracted to handle overflow of phone and IVR inquiries • About 5,000 website inquiries a day • About 100 USPS letters a week
Inmate Status available as you like it Multiple modes of delivery Inmate status data every 15 minutes HTML Lookup RSS Jail Management System Subscribe InmateLookup Service VoiceXML Notify SMTP DB2Linux JavaWeb ServicesXML XML DECOpenVMS
Inmate Lookup Service HTML InmateLookup Service VoiceXML Lookup Subscribe SMS Notify Email CityStateFed XML NIEM GJXDM
SDK for Internal Partners Agile “UDDI” Agile “SLA”
Nearly all of this is freely available If you’re interested, contact us:david.koosis@doc.nyc.gov
Ideas and Offerings • URL Jump Links • Links from existing customer website that direct them to SAVIN Public Portal • Carry over Offender information from Jail website and direct them directly to the registration page on SAVIN Public Portal. • Increases ways for victims to register. • Helps with Data Verification • Examples • link to the State Main page http://www.lavns.org • link to the Registration page http://www.arkansas.gov/doc/
Offender Photos Positive Identification Silhouette capability – so not to re-victimize victims
Court Notification • Expand the services offered to Victims by completing the continuum through the criminal justice system by doing case event notifications. • Upcoming and cancellation of court events, type, location, time, postponements, continuances, and final disposition
Meeting the Needs of Our Customers To Survey or Not to Survey A method to collect the voice of the customer. Victims, Advocates, Criminal Justice Partners Stand alone or seamlessly integrated into existing SAVIN System Web and Phone based tools Near real time dynamic web reporting tool Non-category specific