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CALL FLOW

CALL FLOW. PREFACE. BE PROFESSIONAL LISTEN TO THE CUSTOMER KNOW THE CUSTOMER GUIDE THE CUSTOMER. PROCEDURE. GATHERING INFORMATION / CONFERENCE CALL 1 PRESENT PROPOSED CALL FLOW / CONFERENCE CALL 2 POST INSTALL FOLLOW-UP. GATHERING INFORMATION. CURRENT CALL FLOW CURRENT ISSUES

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CALL FLOW

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  1. CALL FLOW

  2. PREFACE • BE PROFESSIONAL • LISTEN TO THE CUSTOMER • KNOW THE CUSTOMER • GUIDE THE CUSTOMER

  3. PROCEDURE • GATHERING INFORMATION / CONFERENCE CALL 1 • PRESENT PROPOSED CALL FLOW / CONFERENCE CALL 2 • POST INSTALL FOLLOW-UP

  4. GATHERING INFORMATION • CURRENT CALL FLOW • CURRENT ISSUES • REQUESTED CALL FLOW • STATION TYPE / NAMES • ALL DIDS • POC INFO

  5. PRESENT NEW CALL FLOW • LEAD THE PRESENTATION • LISTEN TO THE CUSTOMER • SET REASONABLE EXPECTATIONS

  6. POST INSTALL FOLLOW-UP • END OF WEEK 1 • END OF WEEK 4

  7. Simple Call Flow 706-922-5864 Receptionist (5805) No answer/busy Shirley Taylor (5807) Pat Finney (5806) Ring’s all idle Overflows into customer’s Auto Attendant Auto Attendant Appointments Option 1 (5805) Overflows to personal voicemail Billing Option 2 (5806) Overflows to personal voicemail Urgent Problems To hold for the receptionist please press 0 ( ACD Queue on 5805) Option 3 (5808 & 5809) Overflows to shared voicemail (5810)

  8. Complex Call Flow

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