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ISO/TC 224 WORKSHOP THE AFRICAN WATER ASOCIATION KAMPALA-UGANDA JULY 16, 2007

AFRICAN WATER ASSOCIATION. ISO/TC 224 WORKSHOP THE AFRICAN WATER ASOCIATION KAMPALA-UGANDA JULY 16, 2007. OUTLINE OF THE PRESENTATION . 1) PRESENTATION OF THE AFRICAN WATER ASSOCIATION 1-1) History 1-2) Objectives - Organs - Members - Partners - Actions

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ISO/TC 224 WORKSHOP THE AFRICAN WATER ASOCIATION KAMPALA-UGANDA JULY 16, 2007

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  1. AFRICAN WATER ASSOCIATION ISO/TC 224 WORKSHOPTHE AFRICAN WATER ASOCIATION KAMPALA-UGANDAJULY 16, 2007

  2. OUTLINE OF THE PRESENTATION 1) PRESENTATION OF THE AFRICAN WATER ASSOCIATION 1-1) History 1-2) Objectives - Organs - Members - Partners - Actions 1-3) The Water Operators Partnership Program of the United Nations 2) ISO COMMITTEES IN AFRICA 2-1) Member Committees 2-2) Correspondent Members 2-3) Subscriber Members 3) STANDARDIZATION NETWORK AND FRANCOPHONIE (RNF) 4) REGIONAL AFRICAN ORGANIZATION FOR STANDARDIZATION - ARSO 5) STANDARDS AND AFRICAN WATER UTILITIES 5-1) The Standards of the World Health Organization for Water Quality 5-2) The ISO 9001 Quality Certification, Version 2000 and AFAQ: French Quality Assurance Association. - The ISO 9001 Standard - Version 2000 - The PDCA Principle or Deming Wheel - Detail of the ISO 9001 Standard - version 2000 6) CONCLUSION WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  3. The African Water Association • HISTORY FEBRUARY 1980 SODECI Côte d’Ivoire SBEE Benin SNEC Cameroon SEEG Gabon DEG Guinea ONE Haute volta EDM, Mali NIGELEC Niger SONEES Senegal Several managers of organizations involved in the African drinking water and sanitation sector decided in February 1980 to establish an Association known as: THE UNION OF AFRICAN WATER SUPPLIERS (U.A.W.S.) Other joined them later to implement that project. These were: Nigeria, Morocco, SONEDE (Tunisia), LWSC (Liberia), la GUMA Valley (Sierra Leone), Algeria, SNE (CAR), WSN (Kenya). WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  4. The African Water Association Coordinate the search for knowledge and up-date technical, legal, administrative, and economic data gathered in the area of Water Supply, Sanitation and the Environment; THE OBJECTIVES Initiate, encourage and promote any actions of cooperation and exchange in professional training; Foster permanent exchange of information in all areas related to water supply, sanitation and the environment, particularly on research and implemented techniques; Promote contacts, exchanges and cordial relationship among professionals of the sector in Africa and throughout the world. The Association organizes congresses, colloquia, seminars, workshops and technical sessions. THE CONGRESS THE GENERAL ASSEMBLY THE EXECUTIVE BOARD THE SCIENTIFIC AND TECHNICAL COUNCIL THE GENERAL SECRETARIAT THE COMMUNICATION UNIT THE ORGANS They are essentially made of the contributions of the Members and, exceptionally, by gifts and subsidies. THE RESOURCES WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  5. The African Water Association The next CONGRESS of the African Water Association will be held in COTONOU, BENIN, from February 25 to 28, 2008 THE CONGRESS Theme of the 14th CONGRESS of AfWA, COTONOU 2008: “PARTNERSHIP AND GOOD GOVERNANCE TO ACHIEVE THE MILLENNIUM DEVELOPMENT GOALS IN THE AFRICAN WATER AND SANITATION SECTOR” WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  6. The African Water Association • CATEGORIES OF MEMBERSHIP REGULAR MEMBERS May become Regular Members agencies in African countries working for the production and supply of potable water and sanitation. From 18 members when it was established, the Association has today 70 Regular Members from 30 countries. AFFILIATED MEMBERS May become Affiliated Members, any agency or economic operator directly or indirectly involved in the potable water and sanitation sector in Africa. Affiliated Members comprise more than 60 companies and institutions from all the continents. INDIVIDUAL MEMBERS Any individual directly or indirectly involved in the potable water and sanitation sector in Africa. Any individual or corporate bodies who have rendered distinguished services to the UNION and who, through their action, have contributed to the efficient achievement of itsdevelopment. HONORARY MEMBERS WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  7. The African Water Association • THE PARTNERS ADB African Development Bank. UPDEA Union of Electricity Producers and Conveyors in Africa ESAR Eastern and Southern African Region GREA AOC Water and SanitationRegional Group for West and Central Africa WSP Water and Sanitation Program World Bank PMD Partnership for Municipal Development BM World Bank WBI World Bank Institute CWWA Canadian Water and Sanitation Association WWC World Water Council IWA International Water Association CDE EU’s Centre for the Development of ACP countries Enterprises WHOS World Health Organization OIE International Water Office CCEA Consultation Council for Water and Sanitation GWP Global Water Partnership AFD French Development Agency UNESCO Education Science and Culture WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  8. The African Water Association L’une des priorités dans les actions de l’ASSOCIATION AFRICAINE DE L’EAU : • CAPACITY BUILDINGKEY TO PERFORMANCE • The African Water Association contributes to capacity building: technical meetings, seminars, workshops, congress, training session, networking of professionals • Some current AfWA projects THE ACTIONS OF THE AFRICAN WATER ASSOCIATION WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  9. The water and sanitation sector in Africa Actions of AfWA (regional workshops) A regional workshop Program with a preferential partner: WBI (World Bank Institute) Reform of the water and sanitation sector Certification and standardization Contracting Reduction of unaccounted for water WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  10. The water and sanitation sector in Africa (Some current AfWA projects) Capacity building of AfWA for good governance in water and sanitation utilities. With CDE- PROINVEST Centre for the Development of Companies, EU Dept. for ACP countries Capacity Building for the maintenance of water and sanitation utilities. Four utilities will receive a subsidy for the establishment of an efficient maintenance approach. WUP, AfWA, OIEau with the International Water Office, the Water and Sanitation Program of the World Bank (WSP Africa) Improving the management of water and sanitation utilities through the rational use of performance indicators. CENTA – CENTRE FOR WATER NEW TECHNOLOGIES IN ANDALUCIA, SPAIN – ONEP Morocco – AfWA Establishment of a partnership with the Centre for Water New Technologies of Spain and ONEP of Morocco as regard the training of AfWA Members in the area of rural sanitation. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  11. 1 2 3 4 The water and sanitation sector in Africa (Four Conventions) FORMATION Tripartite Convention AfWASONEDE of Tunisia and the ADB for the training of AfWA Members in the training center of SONEDE of Tunisia Training of the executives and technicians of AfWA Corporate Members in water and sanitation professions. All expenses paid for by donors . Tripartite Convention AfWA ONEP and Donors for training at the training centre of ONEP Partnership areas: Search for financing for the infrastructures Urban and rural sanitation Capacity building Partnership Convention with the World Water Council Partnership areas: Capitalization of experience exchange in the management of the water and sanitation sector and dissemination to local governments Contribution to the debate on water and sanitation policy Partnership Convention with the Partnership for Municipal Development WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  12. The water and sanitation sector in Africa (Establishment of an ISO/TC224 Committee) The African Water Association is a member of the Technical Committee of ISO TC/224 Guidelines for service provision to the user ISO/CD 24510 Guidelines for the evaluation of the service provided and for the management of sanitation services ISO/CD 24511 ISO/TC 224 standards are standards related to the service activities connected to drinking water supply and sanitation. Guidelines for the evaluation of the service provided and for the management of potable water services ISO/CD 24512 • Seek information on standards • Study and evaluate the enforcement/applicability of the standards • Boost the creation of standards specific to Africa • Support utilities in their standardization process through application guides and tool kits • Facilitate the link between ISO and national standards committees • Draft a guide (list + objectives) of existing standards in the sector - standards library • Have a specific activity on standards regarding prohibited products (lead, asbestos etc.) • Initiate a reflection to meet AfWA Members expectations, notably on the products, “processes” and procedures. Establishment of a Standardization Committee in connection with the implementation of ISO/TC 224 standards WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  13. The water and sanitation sector in Africa (Establishment of the Water Operators Partnership of the United Nations) The United Nations’ Program “The Water Operators Partnership” • GOALS , VISION, MISSIONS • GUIDING PRINCIPLES • PRIORITY THEMES • GOVERNANCE AND OPERATIONAL POLICIES WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  14. The United Nations’ Program: The Water Operators Partnership The Compendium of actions (COA) – or "Hashimoto Action Plan" – was announced by the United Nations during the 4th WORLD WATER FORUM IN MEXICO. One of the recommendations of the Hashimoto Action Plan is to create and implement a global mechanism to promote a partnership of operators in the water sector, WOP. The WOP has received the approval of the whole world, and especially the support of the Secretary General of the UN and the President of the World Bank. GOAL, VISION, MISSION Goal: AWOP will support African countries in their efforts to achieve universal coverage for water and sanitation services with the MDGs as a common benchmark. Vision: AWOP is a program owned and driven by utilities and open to all stakeholders engaged in water and sanitation services. The ownership by utilities will be realized by placing the AWOP Program (AWOPP) under the structures of the African Associations and by the fact that specific AWOP sub-programs and projects will be anchored in utilities. Mission: AWOP will foster the development and the improvements of WSS services through increased collaboration between water operators for advocacy, learning, networking and support partnerships among peers. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  15. GUIDING PRINCIPLES The United Nations’ Program: The Water Operators Partnership Bringing together and supporting existing networks, partnerships and organizations, with a prime focus on utilities. 2. Fostering systematic and structured knowledge-sharing drawing on regional and global experience and involving peer-support partnerships. 3. Responding to the expressed needs of participating utilities and stakeholders. 4. Bringing stakeholders together and organizing activities at the most appropriate levels considering commonalities and cost effectiveness. 5. Commitment to the development and mobilization of regional capacity, in particular, resource centers and learning and research institutions in Africa. 6. Ensuring transparency, accountability and effectiveness in interactions among partners 7. Ensuring a not-for-profit financial structure that uses sound business practices consistent with the principles of the Global WOP 8. Ensuring a coherent financing plan that addresses the continuity of the Secretariat and provides the visibility necessary for sound planning. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  16. PRIORITY THEMES The United Nations’ Program: The Water Operators Partnership 1. Management Information Systems: monitoring and evaluation: performance assessment, benchmarking, continuous improvement. 2. Service to the Poor: Pro-poor policies & strategies, financing and tariff issues (ensure sanitation focus) 3. WSS/MGDs Roadmap and Long-term Planning and Financing 4. Human Resources Development and Capacity Building 5. Infrastructure Development and Asset Management 6. Advocacy and Communication 7. Access to adequate sanitation 8. Water and sanitation services in small towns. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  17. The United Nations’ Program: The Water Operators Partnership The AWOP Program will be a joint undertaking of AfWA and ESAR/IWA • The REGIONAL COUNCIL • The Regional Council (RC) will gather all key stakeholders.Its role will be to provide strategic guidance, foster coordination and facilitate relationships with funding partners. Its membership will include: • AfWA-ESAR/IWA, the Program Coordinator(PCSU) • Regional organizations (AMCOW, BAD/AWF) • Regional NGOs (WaterAid , ANEW) • International /regional actors: (UN-HABITAT, PEA, UE plus supporting donors) • Utilities engaged in the implementation of specific activities. GOVERNANCE AND OPERATIONAL POLICIES • The Secretariat of WOP • The Secretariat of WOP will be responsible for the following key functions: • Planning, coordination and monitoring of the whole program ; • Fundraising and financial planning; • Cooperation with Global WOP; • Communication and dissemination (web site); and • Helping partner groups prepare sub-programs/projects. The Program Committee The Program Committee is an organ of the Regional Council established to oversee and support the Secretariat of WOP. The PC will review annual work programs and budgets as well as annual reports and will monitor the follow-up of the recommendations of the Regional Council. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  18. LANDMARKS The United Nations’ Program: The Water Operators Partnership December 6 to 8, 2006 in NAIROBI, KENYA: Workshop on the partnership among operators of the water and sanitation sector to improve the performance of water utilities April 24 to 26, 2007 in Johannesburg, South Africa: Workshop for the establishment of the Water Operators Partnership, Africa region August 2007 Stockholm World Water Week: Launching of the Global WOP January 2008 in Singapore: 1st Convention of WOP February 25 to 28, 2007 in Cotonou, Benin- CONGRESS of the African Water Association: Launching of the African WOP WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  19. The African Water Association • 2) ISO COMMITTEES IN AFRICA • 2-1) Member Committees • 2-2) Correspondent Members • 2-3) Subscriber Members • 3) STANDARDIZATION NETWORK AND FRANCOPHONIE (RNF) • 4) REGIONAL AFRICAN ORGANIZATION FOR STANDARDIZATION - ARSO • 5) STANDARDS AND AFRICAN WATER UTILITIES • 5-1) The Standards of the World Health Organization for Water Quality • 5-2) The ISO 9001 Quality Certification, Version 2000 and AFAQ: French Quality Assurance Association. • - The ISO 9001 Standard - Version 2000 • - The PDCA Principle or Deming Wheel • - Detail of the ISO 9001 Standard - version 2000 • 6) CONCLUSION6) CONCLUSION WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  20. The Committees of the International Standardization Organization (ISO) in Africa The International Standardization Organization comprises 3 categories of membership. These are: • The MEMBER COMMITTEES • The CORRESPONDENT MEMBERS • The SUBSCRIBER MEMBERS WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  21. The Committees of the International Standardization Organization (ISO) in Africa The Member Committees A Committee Member of ISO is the national agency “the most representative of standardization in its country." The Member Committees are qualified to participate with full voting right to any technical committee and general policy committee of ISO. • South Africa (SABS) • Algeria (IANOR) • Botswana (BOBS) • Côte-d'Ivoire (CODINORM) • Ghana (GSB) • Kenya (KEBS) • Libyan, Arab Jamahiriya (LNCSM) • Morocco (SNIMA) • Mauritius (MSB) • Nigeria (SON) • New-Zealand (SNZ) • Sudan ( SSMO) • Tanzania, United Republic of (TBS) • Tunisia (INNORPI) • Zimbabwe (SAZ) • Egypt (EOS) • Ethiopia (QSAE WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  22. The Committees of the International Standardization Organization (ISO) in Africa Correspondent Members A Correspondent Member is generally an organization in a country that has fully developed its national standardization activity. Correspondent Members do not take an active part in the technical sessions and policy development, but have the right to be informed about works that have some interest for them. • Malawi (MBS) • Mozambique (INNOQ) • Namibia (NSIQO) • Uganda (UNBS) • Rwanda (RBS) • Senegal (ASN) • Togo (CSN) • Zambia (ZABS) 1.Angola (IANORQ) 2.Burkina Faso (FASONORM) 3.Benin (CEBENOR) 4.Cameroon (CCNQ) 5.Eritrea (ESI) 6.Guinea (INNM) 7.Guinea-Bissau (DSNPQ) 8.Madagascar (BNM) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  23. The Committees of the International Standardization Organization (ISO) in Africa Subscriber Members The category of Subscriber Members was created for countries with small economies. These Subscriber Members pay a contribution that nevertheless enables them to be in contact with the international standardization. 1.Burundi (BBN) 2.Lesotho (LSQAS) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  24. The Standardization Network and Francophonie (RNF) It was established at the ISO General Assembly of Ottawa in September 2006, and it has received the official support of the International Organization of the Francophonie (OIF). The initiators are: - The Standardization Office of Quebec (BNQ), - The Canadian Standardization Council (CCN) - The French Standardization Agency (AFNOR) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  25. The Standardization Network and Francophonie (RNF) The objectives of the Standardization Network and Francophonie (RNF) are: 1 - The strengthening of collaboration and common actions of standardization institutes of the Francophonie countries members of ISO, - The strengthening of the Francophone participation and expertise in ISO technical committees, - The increase of events, training seminars, meetings in French dealing with current standardization issues, - The increase and acceleration of the translation of standard projects into French. - The increase of the positive spin-offs of the international standardization for developing countries of the Francophonie in a multicultural context of sustainable development. 2 3 4 5 WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  26. The Regional African Standardization Organisation (ARSO) ARSO (African Regional Organization for Standardization - Organization Régionale Africaine pour la Normalisation) was created on January 10, 1977 in Accra, Ghana. ARSO is an intergovernmental organization whose mission is to facilitate global intra African trade by promoting quality through the coordination and harmonization of standards and the verification of conformity in Africa. • Agriculture and food products, • Buildings and civil engineering, • Construction and mechanical metallurgy, • Chemical engineering, • Electrical engineering, • Textiles, • Transport and communications, • The protection of the environment • Pollution control ARSO has developed 733 basic and general standards in the following fields: WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  27. Standards and African Water Utilities Standards and the World Health Organization on Water Quality According to the UN, 36,000 people die every day in the world because of the lack of potable water and sanitation. This is equal to about 300 Boeing planes crashing on the ground every day. The World Health Organization (WHO pour World Organization Health), has developed some guidelines regarding the required quality for water to be considered potable. These guidelines are international references that guarantee safe and therefore potable water. The most recent guidelines are those stated by the WHO in Geneva in 1993. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  28. Standards and African Water Utilities 1 Standards and the World Health Organization on Water Quality The parameters that can be complied with are: • Organoleptic quality (color, turbidity, smell, taste) • Natural physico-chemical parameters (temperature, pH, chlorides: 200 mg/l, sulfates : 250 mg/l, etc.) • Undesirable substances (nitrates : 50 mg/l, nitrites, etc.) • Toxic substances (crude arsenic, cadmium, lead, hydrocarbons, etc.) • Microbiological parameters (water must not contain disease-causing organisms) • Pesticides The most used standards by water utilities are those developed by the WHO in connection with the quality of the water supplied. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  29. Standards and African Water Utilities 2 The ISO 9001 Quality Certificationversion 2000 and AFAQ: French Quality Assurance Association. The management of the Process and the satisfaction of customers The ISO 9001 standard is part of the ISO 9000 standards on quality systems. It provides the organizational exigencies required for the existence of quality management system The management of the quality is all the activities that contribute to achieving quality in the production of goods or services Based on WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  30. Standards and African Water Utilities The ISO 9001 Quality Certificationversion 2000 and AFAQ: French Quality Assurance Association. 2 Implement a quality management system pursuant to the requirement of the ISO 9001 standard-Version 2000 consists in: • Demonstrating the ability to provide regularly a product complying with the requirements of the customer and applicable regulatory requirement. • Seeking to increase the satisfaction of customers through the efficient implementation of the system, and particularly implement a continuing improvement process (in accordance with the PDCA principle or Deming Wheel) PDCA principle or Deming Wheel • Plan: what is going to be done • Do : production • Check : measurement, verification • Act : improvement, corrective decision WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  31. Standards and African Water Utilities 2 The ISO 9001 Quality Certificationversion 2000 and AFAQ: French Quality Assurance Association. The text of the ISO 9001 standard deals with 4 main processes: • The accountability of the management • The management of the resources • The achievement of the product • The measuring, analysis and continuing improvement processes The ISO 9001 standard is based on 8 management principles : • Listening to customers • Leadership • The involvement of the personnel • The process approach • The management by system approach • Continuing improvement • The factual approach for the decision making • The relation with suppliers WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  32. The African Water Association CONCLUSION The African Water Association, which cannot remain outside the development of standards and all the standardization problems, has therefore set up a fifth Specialized Committee called Standardization Committee whose objectives are, among other objectives, to supervise the quality process of the utilities. AfWA is therefore convinced of the usefulness of the ISO/TC 224 standards and is open to anything that can foster the improvement of African water utilities in order to contribute to the achievement of the Millennium Development Goals, which remain a real challenge for Africa. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

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