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38 th Annual n4a Conference & Tradeshow Transportation Options Counseling:

38 th Annual n4a Conference & Tradeshow Transportation Options Counseling: Empowering Consumers to Make Informed Transportation Choices July 30, 2013 Lynn Winchell-Mendy, CIRS-A Technical Assistance Associate, NCST National Association of Area Agencies on Aging (n4a).

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38 th Annual n4a Conference & Tradeshow Transportation Options Counseling:

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  1. 38th Annual n4a Conference & Tradeshow Transportation Options Counseling: Empowering Consumers to Make Informed Transportation Choices July 30, 2013 Lynn Winchell-Mendy, CIRS-A Technical Assistance Associate, NCST National Association of Area Agencies on Aging (n4a)

  2. NCST Organization Partnership: Easter Seals and the National Association of Area Agencies on Aging Funding: Federal Transit Administration with guidance from the U.S. Administration on Aging Mission: To increase transportation options for older adults and enhance their ability to live more independently within their communities throughout the United States. Functions: Training, Technical Assistance, Outreach, Applied Research

  3. NCST & Eldercare Locator • Partnership – training, info/trend sharing • Data • Most common requests • Region, state, location • Refined data collection • Guides NCST Workplan

  4. Transportation Initiatives • Aging I&R/A/Aging & Disability Resource Centers • One-call, One-click • 2-1-1 • Veteran’s Transportation Community Living Initiative (VTLCI) • Mobility Management (including Transportation Options Counseling)

  5. NCST Person-Centered Mobility Management Definition • Individual level - one-on-one or group education and counseling on transportation options and alternatives to driving • Systems level - mobility management is intended to facilitate coordination among transportation and human services providers and ensure the availability of a range of transportation optionsand modes to support older adult mobility in communities throughout the U.S.

  6. Options Counseling & Transportation • Options Counseling is a person-centered process whereby individuals, family members and/or significant others are supported to develop a plan for addressing long term services and supports needs that aligns with their preferences, strengths, values, and needs. (adrc-tae.org) Options Counseling Characteristics/Functions: • Person-centered decision support • Consider preferences/family & friends/short & long-term goals • Consider cost • Evaluate options • Match preferences with appropriate options • Develop plan of action • Follow up • Can be easily adapted to transportation needs & Mobility Management

  7. NCST Mobility Management Grantees • 2012-2013 - Enhancing Older Adult Mobility through • Person-Centered Mobility Management grants: • 4 Categories, 9 Grantees: • Peer Mobility Management & Employment • Mobility Management Integration within Current Practice • Mobility Management Applied to the Family of Senior Transportation • Mobility Management in Rural/Frontier Areas • Aging Network Grantees: • Greater Lynn Senior Services – Lynn, MA • Community Council of Greater Dallas/Dallas Area Agency on Aging/Dallas 2-1-1 - Dallas, TX • Mid-East Area Agency on Aging - Manchester, MO

  8. Greater Lynn Senior Services • Toolkit and Curriculum for Travel Counseling • Community Kiosks • Travel Coaches

  9. Community Council of Greater Dallas/Dallas AAA • Building upon existing I&R service • Partnership with 2-1-1 • My Ride Dallas • Bilingual Navigator

  10. Mid-East Area Agency on Aging • Incorporation of Transportation into Options Counseling • ARMT Tool • Listing of Transportation Options in the Community • Partnership with 2-1-1

  11. Franklin County, MissouriMobility Management Project Funded by NCST (National Center on Senior Transportation) May – December, 2012

  12. MEAAA Overview • MEAAA serves 4 very different counties in Missouri. • MEAAA does not contract out our Senior Center or I&A services. • We do contract out our transportation services.

  13. Franklin County Transit Committee Facilitated Needs Assessment Published Mobility Management Coordinated Plan

  14. Franklin County Transit Committee Stakeholders included: • Policy makers – State Legislators and Regional Planning Commission • Community service providers • Transportation providers (for & non-profit) • County residents including older adults and those with disabilities • Missouri Highway Department • United Way 211 • Area Agency on Aging

  15. 2 Surveys • Transportation providers • Identified transportation providers in the area • Service parameters for each provider • Individual Needs Survey • Approximately 40% of transportation needs go unmet for area seniors (60+) • Of those unmet needs nearly 60% are unmet medical needs

  16. Outcomes • Partnership with St Louis Area United Way 211 to act as a One-Call/One-Click location for Franklin County transportation resources. • Insures consistency in resource and eligibility information • Access to information with limited barriers

  17. Outcomes • Coordinated resource materials and outreach efforts

  18. Outcomes Transportation assessment tool • Incorporation of transportation questions and related assessment into existing Options Counseling process. • Opens the door to talk about transportation-related issues and feelings • Forms Train the Trainer Program • Available for area service and transportation providers.

  19. What is Options Counseling? • Options Counseling is a person-centered, interactive, decision-support process whereby individuals receive assistance in their deliberations to make informed long-term support choices in the context of their own preferences, strengths, and values. • Options Counseling is available to persons regardless of their income or financial assets. Options Counseling is preferably provided by one person but may be collaboratively provided by more than one person or agency. Administration on Aging. The Options Counseling Standards Project and Other Aging and Disability Resource Center Updates from AoA . Retrieved 25, 2012 from http://www.nasuad.org/documentation/I_R/2011-Symposium/The%20Options%20Counseling%20Standards%20Project.pdf

  20. ARMT Tool • The Assessment of Readiness for Mobility Transition (ARMT) is a tool to measure emotional and attitudinal readiness associated with the prospect of present &/or future mobility loss/change that accompany advancing age (Meuser, Berg-Weger, et al, 2011). • The ARMT is designed for use as a “clinical” questionnaire in a social service, health care or supportive care encounter on mobility change and planning. • Administration of the ARMT raises awareness concerning key issues in mobility-related appraisal and coping, and therefore serves as a starting point for active discussion and planning (i.e., mobility transition counseling). • http://www.umsl.edu/mtci/PDFs/ARMT_2011c.pdf Meuser, T.M., Berg-Weger, M., Chibnall, J.T., Harmon, A.C., & Stowe, J.N. (2011 on-line; 2012 print). Assessment of readiness for mobility transition (ARMT):A tool for mobility transition counseling with older adults. Journal of Applied Gerontology. doi: 10.1177/0733464811425914.

  21. Resources • Assessment of Readiness for Mobility Transition (ARMT) - http://www.umsl.edu/mtci/ • National Center on Senior Transportation – http://seniortransportation.easterseals.com • Sarah McDonald, Transportation Coordinator/MEAAA - smcdonald@mid-eastaaa.org

  22. Take Away • Eldercare Locator – Transportation #1 • How are you handling calls now? • How can you better serve older adults seeking transportation options?

  23. Thank You! Questions? Lynn Winchell-Mendy, CIRS-A lwinchellmendy@n4a.org 1.866.528.NCST (6278) Sarah McDonald smcdonald@mid-eastaaa.org 636.978.3306

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