Phone Assistant(Ver.1.5)KX-NCS1101/KX-NCS1105KX-NCS1110/KX-NCS1199KX-NCS1201/KX-NCS9101 Panasonic Communications Co., Ltd. Office Network Company
“ Phone Assistant (Ver.1.5) • Phone Assistant Series Product Lineup • License Type • Comparison Table with PC-Phone/Console • Good points of PA • System Configuration • What is Phone Assistant • What is Phone Assistant Status • What is Phone Assistant Manager • PA Connection Diagram • PA Installation and start PA • Phone Assistant IP Softphone Plug-in • How to log in PA Status (Supervisor/Operator) • PA for wireless system (PS) (Ver.1.5) • PA Operator Console (Light) (Ver. 1.5) • Out look Add-in on PA (Ver. 1.5) • E-mail Integration (Ver.1.5) • Chat function over PA (PA Ver. 1.5) • PA Ver.1.5 Improvements • PA and NCV200 Multi Operation (G3 CTIMUX) • Up-grade from old version • Detailed Function of PA and PA Status Pro
“ Phone Assistant Series Product Lineup We have three applications Phone Assistant - Making/Answering Call (Easy Call Handling) Phone Assistant Status - Monitor another extension - Barge In/Take Over/Listen In (Supervisor Function) Phone Assistant Manager - System Speed Dialing - Extension name - Personal Speed Dialing (Easy Maintenance by customer)
“ License Type For example, for 25 users to use Phone Assistant Pro, the following models would be required: KX-NCS1110 x 2 KX-NCS1105 x 1 KX-NCS1101/1105/1110/1199 has the same license of PA Pro, but the number of the license in one package is different. Others KX-NCS1201 and KX-NCS9101 have a different license to activate the different modules of PA.
Comparison Table with PC-Phone/Console PA PA + PA Status PC-Phone PC-Console Type of solution Systematic solution Personal solution Configuration 3rd Party CSTA link Server/Client 1st Party CSTA link USB or LAN PT-USB (need KX-T7601) Interface Pair Extension DTP/APT(/ SLT) and IP-PTIP-Softphone T7633/36 DPT only Conversation via audio port of PC via Pair DPT Recording by VM (2way-rec) by local PC License Registration at Server (License is not bound to PC) at each local PC (License is bound to PC)
“ Good points of PA -1 Phone Assistant (PA) Productivity software is a solution for the customer who wants to integrate their KXTDA system with their LAN ! If the customer selects the IP-Soft phone, Phone Assistant software creates full integration between the KXTDA and the customer’s PC !! Phone Assistant combined with IP-Soft phone creates an intelligent communication system based on IP technology !!! PA Clients LAN Ext.201 PA IP Soft phone PA Server
“ Good points of PA -2 Real CTI (CSTA) Telephony Control • PA series software integrates telephony features into the customers data network. • It is not necessary to use a cabled telephone device (APT, DPT or IP-PT). • The user can use IP Softphone or the plug in software module for the IP Softphone of Phone Assistant right from their own desk top computer!
“ System Configuration -1 PA Server KX-TDA Wired Extension line PA Client DPT or APT (or SLT) LAN or USB PA Client IP-PT KX-NT136/265 LAN PA Client IP-Softphone KX-NCS8100 Plug in IP-Softphone KX-NSC9101
VPN “ System Configuration -2 PA Server KX-TDA Wired Extension line PA Client DPT or APT (or SLT) LAN or USB PA Client LAN IP-PT KX-NT136/265 Router (NAT Traversal ) PA Client IP-Soft phone KX-NCS8100 KX-NSC9101 Router (NAT Traversal ) PA Client Can Be Implemented as a Remote Office Solution
“ Phone Assistant (PA) Functions -1 PA handles the following functions: - Making Calls/Answering Calls/Transfer call Direct dialing/By Contact list - Contacts List (Easy Dialing) The user can make a call easily using a customizable contact list - Call History The user can view his/her incoming and outgoing call histories on a PC. - Presence The user can see the status or Absent Message of other extensions. - FWD/DND The user can easily change the FWD/DND setting of his/her extension. - Call Control (easily handle a call) Operation buttons automatically display on a PC.
“ Phone Assistant (PA) Functions -2 - IP Camera Integration (Panasonic KX-Series) If a Panasonic IP Camera is available on the network, images or video streaming from the IP camera can be viewed using PA. - IP Soft phone It is possible to use built-in IP Soft phone via an IP-EXT card using PA without KX-NCS8100 (IP Soft phone). - Microsoft Outlook Integration (Outlook 2003 only) The user can make a call directly from Outlook. - Voice Processing System Integration (e.g. KX-TVM series) The user can record a conversation to voice mail automatically or manually. If a message is left on a mail box, the message indication will be displayed on PA.
“ Phone Assistant (PA) Functions -3 Main Menu FWD/DND Status/Setting Direct dialing Contacts List ON/OFF-Hook Navigate to how to operate. Navigate to easy handling. IP Camera Call History
“ Phone Assistant (PA) Functions -4 Navigate to how to operate.
“ Phone Assistant (PA) Functions -5 Easy Call handling.
“ Phone Assistant (PA) Functions -6 System Extension List Personal Contact List
“ Phone Assistant (PA) Functions -7
“ Phone Assistant User Capability -1 PA Pro mode : Fully licensed with no restrictions. PA Pro Trial mode : No restrictions for 60 days. PA Express mode : Free license with limited functionality. • - Once a license is registered, Pro Trial mode will no longer be available • Express mode will be available for the number of users as described above, even after a license has been registered. For example, if 40 licenses are registered using KX-TDA100, the first 40 users will log-in to PA with Pro mode automatically, and the 41st and later users will log-in to PA with Express mode.
“ Phone Assistant User Capability -2 User selects to buy the product and to register one license For example, in case of KX-TDA30 Trial period (60days after installation) Registration 1 license PA Pro Trial mode PA Express mode User selects to continue to use free version PA Express mode PA Pro Trial mode PA Pro mode After 60days PA Pro Trial mode PA Express mode
“ Phone Assistant User Capability -3 Client-8 Client-5 Client-2 Client-4 Client-6 Client-1 Client-3 Client-7 PA Pro Client PA Express Client • PA Pro license is no longer first come first served. PA clients can now be set as express only users in PA Manager
PA Pro/PA Pro Trial/PA Express mode Comparison Table (*) To use IP Softphone with Pro mode, a license for KX-NCS9101 is required. IP Softphone can be used with Pro Trial mode with no license.
PA Status Functions (Supervisor/Operator) A supervisor can use all of the PA Status functions An operator can use a limited number of PA status functions. - Extension Monitor Detailed information about extensions can be monitored. - Making Calls/Answering Calls A supervisor/operator can make/answer a call from PA Status. - Redirecting incoming calls to other extensions A supervisor/operator can redirect an incoming call to another extension. - Call History (Supervisor only) It is possible to view the information on the call activity of other extensions. - Report (Supervisor only) It is possible to export the call histories of monitored extensions to a CSV. - Barge In/Take Over (Supervisor only) A supervisor can barge into an ongoing conversation or take over a call. - Listen In (Supervisor only) A supervisor can listen in on an ongoing conversation.
“ PA Status Functions -1 Main Menu Supervisor Main Menu Operator Console
“ PA Status Functions -2
“ PA Status Functions -3 Call Take over Barge In Listen In Redirect Pick-up
“ PA Status Functions -4
“ PA Status Functions -5
“ PA Status Functions -6
“ PA Status User Capability PA Status Pro mode Fully licensed with no restrictions. PA Status Express mode Free license with limited functionality. (There is no trial mode for PA Status.)
“ PA Status Pro and Express Difference
“ PA Status Pro/PA Status Express Mode Comparison Table
“ PA Manager -1 The PA Manager has two Functions Administrator Function Extension Setting Function - Absent Message Setting - Flexible Key - Personal Speed Dial - Extension PIN • PA Maintenance • - PA user administration • - PT for making call from PS • - Dial modification for dial Copy • - Remote Alarm Notification • - E-mail Seeing • PBX setting • - System Date Time • - System Absent Message • - System Quick Dial • - DISA AA Destination Setting • - Extension Name/Number • - Holiday Table Setting • - Time Service Mode
“ PA Manager -2 Main Menu Administrator ID/PW
“ PA Manager -3 Main Menu Extension Setting - Absent Message Setting - Flexible Key - Personal Speed Dial - Extension PIN
“ PA Manager -4 Main Menu Administrator Function + Extension Setting
Connection Diagram -1 CTI-Link card IP-EXT card PA Client-A PA IP-EXT link by multiple ports APT/DPT PA Server PA Server PA Client-B PA SQL Database PA Services PA Status IP-Softphone PA Manager PA Client-C PA Web browser for programming Port 8080 KX-NT136/265 Port 33333 CTI-Link Port 12300 PA-Link
“ Connection Diagram -2 We do not need any specific PA Server. A PA Client PC can be used for the PA server. PC-2 PA PA Client-B PC-1 PC-3 PA Server PA PA Client-C PA Status SQL Database PA Services Web browser for programming PA Manager Administrator/ Extension Setting PA PA Client-A PC-4 PA Status Web browser for programming Web browser for programming Administrator Administrator
“ Installation PA Server Setup - PA Server - PA Services - PA Manager - PA Database Contents of Common CD-ROM (PA Vre.1.5) PA Client Setup - PA and PA Status - PA IP-Softphone Plug-in Manuals Quick Reference Manual CSTA multiplexer (G3-CTIMUX)
“ Installation (System Requirements) PC (PA CTI Services)
“ Installation (System Requirements) PC (PA Client) PBX Main KX-TDA30 (PSMPR Software File Version 4.0000 or later) KX-TDA100/KX-TDA200 (PMPR Software File Version 3.2000 or later) KX-TDA600 (PLMPR Software File Version 3.1000 or later) KX-TDE100/KX-TDE200 (PMMPR Software File Version 1.0000 or later)
“ Installation Server PC Every Client PC PA Server Setup - PA Server - PA Services - PA Manager - PA Database PA Client Setup - PA and PA Status - PA IP-Softphone Plug-in License Registration User setting by PA Manager (Administrator Mode) Start PA client software
“ Installation (PA Server/Services/Manager) We easily install PA Server/Service/Manager follow with the PA setup wizard.
“ Installation (License Registration) Start PA Server License Web License Right Click (Windows icon tray)
“ Installation (User Setting) -1 Start the Internet Explorer E.g. http://192.168.1.200:8080 Input http://PA Server IP address:8080 in the address field. Click Enter the followings Username Field: administrator Password: 1234 (Default)
“ Installation (User Setting) -2 Click
“ Installation (User Setting) -3 Fill in the following field and click “SAVE”