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Purpose. The use of technology in education and industry provides powerful tools for communication. However, since new forms of communication, such as email, are not direct, many non-verbal cues and clues are not available for sense-making. Since such cues are important, many people now use emotico
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1. The Effect of Emoticons on Perception
2. Purpose The use of technology in education and industry provides powerful tools for communication. However, since new forms of communication, such as email, are not direct, many non-verbal cues and clues are not available for sense-making.
Since such cues are important, many people now use emoticons, textual or pictorial representations of emotion, to give email communication more depth. The purpose of this study was to gauge the degree of importance and meaning that people draw from emoticons in email.
3. Importance Since email is used extensively for a variety of important purposes, the inferences and meanings that people draw from the use of emoticons, whether positive or negative, are likewise important.
By studying how people perceive emoticons, we may increase the accuracy of electronic communication.
4. Method Two groups, one a control and the other an experimental, were asked to read and answer questions concerning a series of email messages.
5. Email 1
