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Managing Organizational Knowledge

Managing Organizational Knowledge. Session Topics. Concepts Components Goals Best Practices Purpose of Business Process Identification Analysis Tools and Techniques to Facilitate Business Process Analysis. Knowledge Management. Have you…. Used a Google search?

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Managing Organizational Knowledge

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  1. Managing Organizational Knowledge

  2. Session Topics • Concepts • Components • Goals • Best Practices • Purpose of Business Process Identification • Analysis Tools and Techniques to Facilitate Business Process Analysis Knowledge Management

  3. Have you… • Used a Google search? • Downloaded into from the internet to you local PC? • Use key words to search for content on your PC or the internet? • Shared info with others via email, network drive, or collaboration tools such as IMs?

  4. Knowledge Management • Management of intellectual capital and organizational knowledge • Processes of creating, gathering, organizing, retrieving, and leveraging intellectual capital • Improvement of organizations and the people in them

  5. KM Concepts • Building Blocks • Data • Information • Knowledge

  6. KM Concepts (cont.) Data Information

  7. KM Concepts (cont.) • Types of Knowledge • Tacit • Explicit

  8. Case Study Activity • Brainstorm what type of info, tacit or explicit, should be captured. • Indicate 3 ways that your team could gather this info. • List 3 ways that you plan to formalize where the info is housed and how others can access it. • Discuss how this is done in the real world.

  9. KM Elements • Collaboration • Expertise • Communities of Practice • Knowledge Networking • Real-time • Knowledge of Organization Depth/Scope • Personalizing Information • Differentiation between Info and Instruction

  10. KM Goal • The effective sharing of knowledge throughout an organization for the benefit of the organization or the individual. • While technology facilitates knowledge management, KM is as much about people, working relationships, and communication.

  11. Best Practices • Techniques believed to constitute a paradigm of excellence in a field • What processes are key focuses of knowledge management? • Creating • Capturing • Organizing • Sharing • Leveraging

  12. Business Process Identification • Business Process Analysis • Structured method of documenting business rules and functions • Uncovers hidden inefficiencies • Highlights strengths • Focuses on increasing productivity • Work Processes • Process Owners • Inputs and Outputs • Customers and Suppliers

  13. Let’s Take a Quiz!

  14. Next Session • Final Overall Review • CPLP Elevator Speech • Quiz • Quiz • Quiz • QUIZ!!!!

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