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Managing Organizational Learning. Chapter 16 . Learning & Development. Emotional Intelligence Continual learning ~ “ the silver bullet” High performers are continually learning through dialogue, training, coaching, reading, film Learning Organization
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Managing Organizational Learning Chapter 16
Learning & Development • Emotional Intelligence • Continual learning ~ “ the silver bullet” • High performers are continually learning through dialogue, training, coaching, reading, film • Learning Organization • Companies recognize the critical importance of continual learning, in all aspects. There are no black or white answers: everything/one is continually changing & learning
Leadership and Learning • Leadership charts the course • Requires a commitment to change to a learning organization • Vision • $ Resources • Expertise
Learning & Competencies Step 1: Identifying job competencies Step 2: Assessing employee’s performance on competencies • 360 degree feedback – from colleagues, manager, self, others (customers) Step 3: Results of 360 degree feedback assessment is used for learning & development