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What is the Smart Campaign for Client Protection in Microfinance?

What is the Smart Campaign for Client Protection in Microfinance? A special presentation for YOUR INSTITUTION made possible by the Smart Campaign www.smartcampaign.org. What is The Smart Campaign?. Global, microfinance industry client protection initiative

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What is the Smart Campaign for Client Protection in Microfinance?

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  1. What is the Smart Campaign for Client Protection in Microfinance? A special presentation for YOUR INSTITUTION made possible by the Smart Campaign www.smartcampaign.org

  2. What is The Smart Campaign? • Global, microfinance industry client protection initiative • Sharing tools, resources & best practices • Collaboration of industry leaders from all stakeholder groups • 800-plus endorsers • International Steering Committee • Housed in Center for Financial Inclusion at ACCION International

  3. What is the Campaign’s vision? • Put the interests of clients first • Provide transparent, respectful services • Distinguish microfinance industry as leader in responsible finance • Facilitate implementation of the client protection principles

  4. What is the Client Protection Webinar Series? • Seven presentations that outline client protection, detail each principle, and discuss real-world good practices and practitioner experiences • Flexible tool for use by networks, MFIs, and other organizations to create in-person seminars or distance learning opportunities • A product of the Smart Campaign

  5. What are the client protection principles? • Avoidance of over-indebtedness • Transparent pricing • Appropriate collections practices • Ethical staff behavior • Mechanisms for redress of grievances • Privacy of client data

  6. Why is client protection good for business? • Creates client loyalty • Increases client satisfaction & retention • Strengthens institution’s reputation • Helps builds healthy portfolio

  7. Why focus on client protection now? • Demands for accountability & transparency as a result of the global financial crisis • Microfinance crises in several countries • Public & political concern over high interest rates • Rising competition & consumer lending

  8. Your perspective: Why focus on client protection now? • Why is your institution/network interested in client protection?

  9. Beyond Codes: An action research project to operationalize Client Protection Kenya • Includes commercial MFIs, NGOs, and credit unions • Countries represent four regions • Process: • Guided self-evaluation of client protection in the MFI • Pilot Projects to improve operations • Monitoring and lessons learned • Develop criteria for a certification process • Sharing experiences Bosnia-Herzegovina Mexico Philippines India

  10. Smart Campaign endorsers include • Investors • BlueOrchard • Citigroup • Credit Suisse • Deutsche Bank • INCOFIN • Oikocredit • ResponsAbility • ShoreCap Management • Triodos Investment Management • Triple Jump • Governments / Donors • BBVA Foundation • IADB • Japan • Institutions • Banco Delta • Banco Solidario • BANEX  • Compartamos Banco • Financiera el Comercio • SKS • WWB Colombia • Networks • ACCION International • Freedom from Hunger • Opportunity International • Pro Mujer  • ProDesarrollo • Red Financiera Rural • Unitus  • Women’s World Banking

  11. Next Steps • We invite you to learn more about the Smart Campaign at: www.smartcampaign.orgAt the site you can: • Join the Campaign as an individual or institutional endorser. • Download resources and tools to help examine and improve the client protection practices at your institution • Download the rest of this training series to continue learning about client protection.

  12. Certification: The Long-Term Goal • Create a certification process in the coming years • Design a ‘Seal of Quality’ (similar to ISO, Organic, Fair Trade) that recognizes microfinance practices that promote client protection • Certify leading institutions worldwide

  13. Discussion You have learned what the Smart Campaign is and the basics of the principles of client protection. How can your organization become involved and support client protection microfinance?

  14. Next time… We will discuss Principle #1: Avoiding Client Over-indebtedness We will examine concrete examples: • Steps you can take to avoid client over-indebtedness in your institution • Strategies, incentives, and product designs that facilitate prevention of over-indebtedness • Examples of good and bad practices

  15. Questions?Contact the Smart CampaignFor more information visit:www.smartcampaign.org

  16. Join the Campaign & Endorse the Principles of Client Protection • www.smartcampaign.org • Thank you!

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