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Extended Access update ‘STEPS’

Stay informed on the latest developments of the Path to Excellence decision making process. Find out about key milestones, progress, and patient feedback.

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Extended Access update ‘STEPS’

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  1. Extended Access update‘STEPS’

  2. Story so far…. • April 17th – engagement session • 3rd May tender documentation • 30thMay Submission of bid for contract • 14th July STHC awarded contract • 1st September go live

  3. Where we are at now….from 1st Sept 2017…. • 15 practices across 3 rotating hubs • 78 hours a week since September 2017 • Mixture of GP/nurse practitioner/nurse/HCA • 4049 additional appointments have been offered (Sept to Nov 17) across South Tyneside (early mornings, late evenings and weekends)

  4. Analysis of Offered Appointments (4049) by Time (Sept – Nov)

  5. Appointments: Sept – Nov

  6. Analysis of Appointments by Skills Mix (Sept – Nov)

  7. Analysis of Appt Uptake by Age (inc. DNA) (Sept – Nov)

  8. Patient feedback • ‘Would you recommend’ • 99% positive feedback (350 questionnaires ) • ‘Great experience’ • ‘Much easier for workers’ • ‘Excellent service’ • ‘Brilliant service’ • ‘Perfect’ • ‘First class’ • ‘very happy with time taken out to listen about my concerns that I had’

  9. Path to Excellence Decision Making Process

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