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This presentation explores best practices and considerations for optimizing small parcel programs in federal agencies. It highlights the complexities of managing small parcel shipments, including challenges such as cumbersome contracts and hidden costs. Key strategies are discussed, including benchmarking, cost reduction tactics, and the use of GSA PayPort Express for auditing and payment automation. Agencies can achieve notable cost reductions (3%-10%+) through improved management and strategic implementation. Learn about effective measurement, opportunity identification, and maximizing the value of your shipping operations.
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Procurement Best PracticesOptimizing Your Small Parcel ProgramGSA Transportation ForumMarch 22, 2012
Today’s Topics • Small Parcel Best Practices & Agency Considerations • GSA PayPort Express – Maximizing Value for Federal Agencies • Brief Demonstration
Questions to Ask Yourself About Your Small Parcel Program • How do you know how you are doing/ what opportunities exist? • How do you measure it? • What are the largest opportunities/ elements you key in on? • Where and how do I get the information?
Managing Small Parcel Shipments is Increasingly Challenging What was a simple service has become an extremely difficult mathematical exercise • Cumbersome, complex contracts • Over 85 + billable accessorial charges • Some shippers do not (cannot) audit. “It’s such a small piece of my overall freight spend that it is not worth my time”. • Downward movement in Tier levels • Identification of “Landed Costs”.
Information Provides a Better Approach • Break Transportation into least common denominators/ elements • Benchmark each element • Develop strategy/ tactics to capture costs-set goals • Tie goals to business plan • Implementation of strategy/ tactics • Periodic review of results internally and with carriers
Agencies Can Realize 3%-10%+ Cost Reduction in their Small Parcel Program Sourcing: assessment of current contract economics and implications Process improvement: order processing, optimization 2%-10% Reduction 3%-30% Reduction Cost Reduction 2%-6% Reduction Contract Management: information management, financial workflow
Multiple billing events effect each transaction… creating “cost gaps” that effect the ability to determine true landed cost Landed Cost
PayPort Express – Small ParcelMaximizing Value for Federal Agencies
GSA PayPort Express Automates Small Parcel Audit and Payment • Web based system designed specifically for the unique needs of auditing and reporting small parcel transactions • Comprehensive rate/service audit, detailed reporting, prompt and accurate settlement functionality • Actionable data that allows shippers to take full advantage of cost recovery and cost reduction opportunities • All processes are systemic and automatic – no user intervention is required
GSA PayPort Express Small Parcel • Prepares and Organizes invoices for Payment • Visibility to Accounts, Companies, Divisions, Customers • Contract Performance Auditing • Recovery of disputed charges • Financial: custom cost allocation, GL/ AR coding, matching • Information Management/ Data Warehouse “You can’t Manage What You Can’t Measure”
Maximizing the Value: Reporting Examples Report: Air to Ground Shipment Opportunities • Air Service that could have shipped via Ground Service and still made the same delivery date. Report: Shipment Consolidation opportunities • Savings associated with over packing/ banding. Report : Allocation of Fully Landed Cost • Provides breakdown of expenses comprising Fully Allocated Cost Per Package. Report: Service Utilization • Review summary or detail information of service used for a select period of time. Report: Accessorial Costs • Review summary or detail information of accessorial expenses by category.
Quickly View Exception Causes • Refunds are automatically corrected on invoice payment (FedEx), or contested for refund on future invoice (UPS)
GL Coding and Quick Corrections • GL corrections are easily made at the waybill or invoice level
Small Parcel Reporting • Delivery Reporting • Financial Reporting • Package Detail
Conclusion Adam Jackson Citi Global Transaction Services, Public Sector North America 703.234.7306 Adam.W.Jackson@Citi.com