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Cisco Systems Architecture:

Cisco Systems Architecture:. Case Postscript. Ken Peffers UNLV September 2003. Mind-Stretching Case. Designed to show what the current art of the possible is in IT use today for a major company. Who is Cisco?. Back office facilitator of the Internet

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Cisco Systems Architecture:

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  1. Cisco Systems Architecture: Case Postscript Ken Peffers UNLV September 2003

  2. Mind-Stretching Case • Designed to show what the current art of the possible is in IT use today for a major company.

  3. Who is Cisco? • Back office facilitator of the Internet • Dominant shares in categories of products in which they compete handling 75% of all Internet traffic • Young company • Founded 1984 • All substantial growth subsequent to 1991 • Original founders left before growth stage, selling all of their shares • Growth • 1993 $500 million • 2001 $20 billion

  4. Core competencies • Customer intimacy and order fulfillment • Design • Acquire capabilities • Outsourced manufacturing • Highly flexible infrastructure • Set industry standards

  5. Customer intimacy and order fulfillment • No Internet sales in 1996 • $17 billion in 2001 (92% of sales) • Order processing costs 60% less this way • Customers save 20% • Software upgrades: 90% over Internet • 80% of customer service requests handled electronically • 65% of physical product sent directly from mfg to customer in one shipment

  6. Organizational Structure • IT reports to Sr VP of Customer Advocacy

  7. Internal Uses • By Oct 2001 all internal applications web-enabled • 18,000,000 pages on the Intranet • Every employee has access to “My Yahoo” with inter-mixed internal data and external information

  8. ERP project • Selected partners based on quality • KGMP provided experienced team • KGMP sought best of breed software • Team spent 10 days writing RFP • Built team from across the firm • Members who would be most missed in their current jobs • Standards • 100% UNIX for servers • 100% Win NT for PCs • 100% Toshiba and HP PCs • 100% TCP/IP • Firms to be integrated into the firm held to these standards

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