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Training workshop on: Management and planning tools & skills

Management Best Practices. Training workshop on: Management and planning tools & skills. Dr. Walid Abubaker WHO TA/CB abubakerw@sud.emro.who.int. Presentation Outline. Part I Conceptual Overview of Modern Health Management Part II Operational Framework & Potential Application.

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Training workshop on: Management and planning tools & skills

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  1. Management Best Practices Training workshop on: Management and planning tools & skills Dr. Walid Abubaker WHO TA/CB abubakerw@sud.emro.who.int

  2. Presentation Outline Part I • Conceptual Overview of Modern Health Management Part II • Operational Framework & Potential Application

  3. Why Health Management? Health management creates skills/competencies required to: CHANGE performance IMPROVE public health GENERATE results/impacts

  4. The System Approach Change Health Management PH Impact

  5. International Management Schools • Traditional Management • Operational Management • Utilization Management • Quality Management/TQM • Strategic Management/Preventive (Preemptive/Proactive)

  6. Operational Management • Program management • Administrative management • Human resources management • Information system management • Financial management • Drug management • Logistics management

  7. What is Management? Management is the art of organizing, facilitating, coordinating, communicating, inspiring, coaching and delegating to achieve intended results.

  8. What is Management? Managementis the mostcosteffective utilization of available resources

  9. Management Framework Management is the problem-solving best practice PI PD PS PFI Step I Step II Step VI Step III

  10. What is Management? Management is bridging the gap between what is being done and what should be done

  11. What is Management? Management is the ability to achieve intended results and prove intended impacts

  12. What is Management? Management is a dynamic process of rational planning, task-based implementation, and data-driven monitoring/evaluation

  13. Organizational Design “Organizational design refers to the way in which the building blocks of organization - responsibility, information, communication, coordination, authority, accountability and rewards - are arranged and rearranged to improve effectiveness and adaptive capacity.” Shortell and Kaluzny

  14. What is Health Management? Health management is the ability to meet and exceed needs and expectations of patients and communities served

  15. What is Health Management? Health management is the system- wide approach to change and improve public health status

  16. ClinicalManagement? Ability to achievetreatment outcomesaccording to internationally recognized quality standards, protocols and guidelines

  17. Management Cycle Management Monitoring/ Evaluation

  18. Planning Planning is to analyze what has been happening, understand present and anticipate the future

  19. Planning Planning is to ensure that available resources now and in the future are efficiently used to obtain intended results

  20. Seven “Ws” of planning Where are we now: Assessment are we going: Objectives we need: Resources timetable: Future activities/tasks: Efficient implementation we will know we are doing the recommended activities: Follow-up monitoring will happen: Results /Impacts Where What When How How What

  21. Planning • Challenges the status quo • Takes time • Involves all • Requires consensus

  22. Strategic planning • Creating the mission/purpose and strategic direction • Analyzing external environment, opportunities and threats • Assessing internal strengths and weaknesses • Establishing goals

  23. Strategic planning • Selecting strategies to reach goals • Establishing objectives • Developing workplans with required activities for each objective • Preparing financial plan/budget

  24. Implementation Implementation is the execution of activities and tasks that need to be carried out according to the plan to achieve anticipated outcomes

  25. Evaluation Evaluation is to measure progress toward the achievement program objectives and results (whether the intended change and impact have occurred)

  26. Monitoring Monitoring is the ongoing data collection, analysis and interpretation of program activities against pre-established indicators

  27. Shewhart-Deming Cycle The statistical-based management cycle Known also as the Shewhart-Deming Cycle, which is a four-step process designed to continuously improve quality Management Сheck

  28. Management Framework

  29. Management tools • Organizational Design • Brainstorming • Multi-Voting • SWOTAnalysis • Nominal Group Technique

  30. Management tools • Delphi Method • Deployment Chart or Planning Grid • Prioritization Matrix • Hoshin Organizational Tool • Workplans

  31. Scope of Health Management • Organizational Design& Strategic Direction • Clinical Management • HMIS (E/, data bank) • Human Recourses Management/ Development • Health Financial Management

  32. Organizational Design/Redesign OD Is a structuredmanagement tool used tooutline individual accountability and team accomplishments

  33. Organizational Direction • Mission (Purpose Statement) • Shared vision for the future • Organizational Culture: Values, Beliefs, Philosophy Lines of accountability and authority

  34. Primary goal of OD To identify major deficiencies and explore new approaches and levelsof attainable management capabilities

  35. How to conduct OD Step one: inventory or environmental scan to select priority management capacity building areas

  36. How to conduct OD Step two: selecting explicit measurable indicators for each priority management area needing improvement

  37. How to conduct OD Step three: develop an action plan based on the results and analysis of steps one and two

  38. Coaching and supervising staff Effective manager today uses the concept of participatory supervision to guide and coach staff to perform their assigned tasks

  39. The art of feedback and two-way communication • Close contact is essential both for the effective operation of the program and for staff morale and commitment • Feedback means communicating to the staff your reaction regarding their work performance.

  40. Tips for effective feedback • Prompt • Constructive • Inspiring and motivating • Task-related • Action-oriented

  41. Team building skills • Team development (FSNP) • Communication skills • Meeting skills • Conflict management skills • Decision making skills

  42. Hands-on management tools • Time management • Professional writing • Effective presentations • Effective listening • Computer skills

  43. HMPH Time People Finance Data

  44. High-Performing Leader • Strategic Thinking Skills • Team Building Skills • Analytical Skills • Computer Skills • Coaching Leadership Skills

  45. Old vs. New Way

  46. Conclusion • Management is: • a science • a profession and career • Health management is: • an integral part of public health • a primary public health/community health function

  47. Conclusion Skills-based management training Health management best practice Impact on public health parameters Change/improve national health indicators

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