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Chapter 8

Chapter 8. Job Satisfaction, Commitment and Behaviors PSYC 2171 Fall 2008. Job Satisfaction, Commitment and Behavior Job Satisfaction job satisfaction - the degree of pleasure an employee derives from his or her job I/O psychologists have been studying this for many years Why?

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Chapter 8

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  1. Chapter 8 Job Satisfaction, Commitment and Behaviors PSYC 2171 Fall 2008

  2. Job Satisfaction, Commitment and Behavior • Job Satisfaction • job satisfaction - the degree of pleasure an employee derives • from his or her job • I/O psychologists have been studying this for many years • Why? • Do you think the average job • satisfaction in the U.S. has increased • or decreased over the years?

  3. Job Satisfaction, Commitment, and Behavior Job Satisfaction • Measuring Job Satisfaction: • Many measures of job satisfaction have been developed (e.g., Job Descriptive Index; Minnesota Satisfaction Questionnaire; Faces) • You can measure job satisfaction at two levels: • Global job satisfaction (Overall, I am satisfied with my job) • Job facet satisfaction (pay, supervisor, coworkers, working conditions, etc.)

  4. Multi-faceted nature of JS

  5. Job Satisfaction, Commitment, and Behavior Job Satisfaction • Predictors of Job Satisfaction: • Situational • Dispositional

  6. Job Satisfaction, Commitment, and Behavior • Job Satisfaction • Usually studied in relation to 3 outcomes • Performance • Turnover • Absenteeism

  7. Job Satisfaction, Commitment, and Behavior Organizational citizenship behavior -work behavior that goes above and beyond the required duties of the job (also called contextual performance; prosocial behavior, extra-role performance) What kinds of things do you do on your job that go above and beyond your required duties?

  8. Job Satisfaction, Commitment, and Behavior • Dimensions of citizenship behavior: • altruism • conscientiousness • courtesy • sportsmanship • civic virtue

  9. Job Satisfaction, Commitment, and Behavior • Why do people perform OCBs? • 1. Dispositional origins: • conscientiousness • agreeableness

  10. Organizational Attitudes and Behavior • Why do people perform OCBs? • 2. Situational origins: • fairness perceptions • Other reasons?

  11. Organizational Attitudes and Behavior • Organizational commitment - the extent to which an • employee feels a sense of allegiance to his or her employer • Types of commitment: • Affective • Continuance • Normative • How does each type relate to outcomes like performance, • absenteeism and turnover?

  12. SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: What kind of commitment do these items seem to be measuring? I feel as if this organization’s problems are my own. This organization has a great deal of personal meaning for me. I would be happy to work at this organization until I retire. I enjoy discussing my work organization with others.

  13. SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: What kind of commitment do these items seem to be measuring? Too much in my life would be disrupted if I decided I wanted to leave my organization now. I was taught to believe in the value of remaining loyal to one organization

  14. SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: Targets of Commitment Coworkers Supervisor Organization Profession

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