1 / 8

IPC Symposium

Conflicts in the workplace are a normal part of professional life, impacting job satisfaction and well-being. This symposium led by Kathleen Lawman emphasizes the importance of enhancing communication skills to effectively manage conflicts. It covers the root causes of disputes, including ineffective communication and power dynamics, and explores problem-solving strategies that foster collaborative resolutions. By developing key skills like active listening and perspective-taking, employees can not only resolve conflicts but also strengthen relationships and build a more cohesive work environment.

dalit
Télécharger la présentation

IPC Symposium

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IPC Symposium Conflict and Resolution in the Workplace Kathleen Lawman

  2. Introduction • Conflict is normal • Improving communication skills is key • Good outcome may increase work satisfaction • Secondary benefit – improved relationships outside of work

  3. Conflict • More difficult at beginning of career • Prompts job changes in midlife • Health issues may be caused by conflict

  4. Factors • Behavioral Expectations- may decrease communication • Power Differences- submissive behavior • Roles – may be inaccurate, unrealistic

  5. Causes of Conflict • Ineffective communication • unclear limits • Builds, causing conflict • Misperceptions and misjudgments • Stress of conflict polarizes thought -“I’m more reasonable” • Must win attitude • Justification of actions

  6. Problem Solving • Develops Post-formal Thinking • Emotion, congnition, others needs • Individual style • Constructive, Pro-social, integrative • Solves problem and improves relationship • Builds trust • Improves outcomes

  7. Skills List • Active Listening • Feedback, paraphrasing what was heard • NOT evaluating and counter-argument • Perspective-taking • Internalizing other persons concerns • Re-Framing • What can “WE” do about the problem • Brainstorming • List solutions together • Leave it Alone? • Is it worth the conflict?

  8. Conclusion • Conflict can: • Build cohesiveness • Balance power • Facilitate change • Communication skills are key • Understanding conflict can: • Further insight • Develop post-formal thinking • Sustain new behaviors

More Related