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Inspire Me

Inspire Me. CASL Tour of New Zealand Libraries April 2006 Angela Papas. New Zealand Libraries. Introduction and Background Staff & Management Planning & Service Delivery Vibrant Buildings Marketing and Branding Partnerships Partnerships with other Library Services

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Inspire Me

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  1. Inspire Me CASL Tour of New Zealand Libraries April 2006 Angela Papas

  2. New Zealand Libraries • Introduction and Background • Staff & Management • Planning & Service Delivery • Vibrant Buildings • Marketing and Branding • Partnerships • Partnerships with other Library Services • Partnerships with schools and community centres • Youth Spaces • Tupu Library • Akozones • Learning Centres • Self Service • Manukau City Libraries & The Retail Library • Botany library • Conclusion/ Recommendations

  3. Introduction & Background • Long history/tradition of public libraries • and reading. • 44% of the adult population, bought • a book in a four week period. • Only 29% of Australians bought a new book. • 39% of the population visited a library • in a four week period. • $200 million is invested annually to • provide library services in NZ. • 50 million items are borrowed annually. • 80% of New Zealanders have a library membership. Botany LibraryRetail Library/RFIDManukau

  4. Comparisons 2003-2004 New Zealand Victoria Population 4.2 million 5.3 million Budget $200 million $141.5 million Items Borrowed 50 million 49 million Loans/Capita 12.5 9.2 New Brighton LibraryChristchurch

  5. Staff & Management Wellington Central Library Marketing Department • Staff: • -Well-qualified, trained, motivated & customer focused • Management: • -Empowered and motivated teams • Hire Specialist non-librarian professional staff • Use the Coaching-model • Looking into the future to attract younger staff

  6. Planning & Service Delivery South Library & Learning CentreChristchurch • 20 year guiding plans • Community needs planning • 6 year refurbishment plans • MetroNet – library partnerships • Not focused on standards but • look at possibilities and have a • vision

  7. Vibrant Buildings Te Matariki Clendon Community Library ServiceCommunity Centre Co-located with LibraryManukau • Great ability to think outside the box • Focused on creating innovative and welcoming environments • New well-designed libraries increase usage dramatically • WOW factor • Cafes – Living Room Layout – Large windows – Quality equipment

  8. Upper Riccarton Community and School LibraryChristchurch

  9. Upper Riccarton Community & School LibraryChristchurch

  10. New Brighton LibraryChristchurch

  11. Parklands LibraryChristchurch

  12. Parklands LibraryChristchurch

  13. Marketing & Branding Upper Riccarton Community & School LibraryChristchurch Botany LibraryRetail Library/RFIDManukau

  14. Te Matariki Clendon Library Service& Community Centre Manukau “Living Room” Collection Areas

  15. Partnerships Co-locations and Collaborative work Partnerships with other Library Services Wellington Central Library • Regional centralisation of technical services. • Combined tender & implementation • of Library Management System. • Looking into purchasing LOTE materials through nationwide • buying scheme.

  16. Partnerships with Schools & Community Centres Te Matariki Clendon Library Service& Community Centre Manukau • Co-located schools and community centres work well • Upper Riccarton shares class rooms • Te Matariki co located with Community Centre and share desk

  17. Youth Spaces New Brighton LibraryChristchurch

  18. Youth Spaces Te Matariki Clendon Library Service& Community Centre Manukau • Pay particular attention to learning and recreational needs of youth • Work well with schools • Provide televisions, x-boxes, • play stations, music pods, internet

  19. South Library and Learning CentreChristchurch

  20. Upper Riccarton Community and School LibraryChristchurch

  21. Tupu Dawson RoadYouth LibraryManukau

  22. Tupe Dawson RoadYouth LibraryManukau • Library dedicated to youth • Target market is teenagers • At design stage local teenagers • were consulted • Tupu has the a product range • aimed at teens • Furniture and Interior design also aimed at teens • Young Staff

  23. AKOZONES Glenn Innes LibraryAfter-school Homework Program Auckland • 5 sites within Auckland City Libraries operate AKOZONES • Provide a holistic learning approach • Library staff with teaching backgrounds • Target age 8-12 • Funding covers staffing, printing, educational resources, internet & refreshments • Between 20 & 50 children may • attend these centres on any one day

  24. Glenn Innes LibraryAfter-school Homework Program Auckland

  25. Learning Centres Parklands LibraryChristchurch • Christchurch Learning Centres • started with funds from the sale • of a school closure • Centres provide hands-on • technology learning for • school children • Community groups also use • centre and classes are tailor run.

  26. Customer Service & Self Service Upper Riccarton Community & School LibraryChristchurch • Importance on allowing staff time • to interact with library users. • Self Checkouts –Self Reservation pickups- Keeping less behind the • desk. • Self Checkouts have been embraced by library users.

  27. Manukau City Libraries Botany LibraryRetail Library/RFIDManukau • Manukau City has 3rd largest city population in New Zealand & is the fastest growing. • 150 ethnicities are represented • in the city. • $16 million budget. • 3 million issues & 2.5 million visits • per year. • 70% of residents had used a library • in the past year. • New or refurbished library every • 18 months.

  28. The Retail Library • Located in the heart of a shopping precinct. • Designed with retail principles in mind. • Innovative approach attracts the attention • of non-users. • Layout of the library has been designed • to create zones. • -Retail Zone -Leisure Lounge • -Peaceful Place -Showcase • -Focus Room -Learning Centre • Library users are welcomed by a member • of staff within 90 seconds. • Information technology is a major feature • of the library, and plays an important role • in providing self-service options.

  29. Botany LibraryRetail Library/RFIDManukau The Retail Library

  30. Botany LibraryRetail Library/RFIDManukau The Retail Library

  31. Botany LibraryRetail Library/RFIDManukau The Retail Library

  32. Recommendations • Possible strategies that could be implemented • in Australian libraries include: • Updating collections to be community focused • Spreading library success stories and lifting library profile e.g. articles in “Incite” and • “Local Government mags” • Inviting New Zealand staff to present to Australian stakeholders • Benchmark with more challenging libraries in New Zealand • Investigating regional collaboration for ‘back room tasks’ • Strengthening planning partnerships in Local Government • Working NATIONALLY or at least State wide! • Changing library culture to make it more customer focused • Being more innovative with Library layout and design Karori Community LibraryWellington

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