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Enhancing IT Support for Education and Research at EPFL: Evaluation and Improvement Strategies

This document evaluates the IT support function at EPFL in the context of increasing student numbers and evolving technological needs. It assesses organizational structures, decision-making processes, and infrastructure while identifying strengths and weaknesses within the IT domain. Recommendations focus on aligning service offerings with demand and financial constraints, proposing improvements, and establishing priorities. Comparisons with other institutions provide additional insights for effective IT management. The goal is to optimize support for education, research, and communication at EPFL.

danielle-mcdonald
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Enhancing IT Support for Education and Research at EPFL: Evaluation and Improvement Strategies

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  1. IT en tant que support à ... la formation, la recherche, la gestion, la communication NTIC epfl en ligne IT 2001 GESTAC SAP NOVE-IT MoveIT e-pfl Contexte Augmentation nombre étudiants Réorganisation EPFL Sécurité Locaux Evolution hard- et software Contraintes financières Développement nouveaux domaines

  2. Evaluer la fonction de support du domaine IT pour la réalisation des missions de l’EPFL Evaluer l’organisation et les structures de décision dans le domaine IT à l’EPFL Evaluer infrastructure IT Identifier forces et faiblesses du domaine IT Proposer des possibilités d’améliorations Adéquation offre - demande - coûts Proposer des priorités et postériorités Comparaison avec autres institutions Objectifs

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