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The New Library User in Sweden: a LibQUAL+™ study

LibQUAL+™. The New Library User in Sweden: a LibQUAL+™ study. Martha Kyrillidou Ann-Christin Persson. 6th Northumbria International Conference on Performance Measures in Libraries and Information Services Durham 22 - 25 August 2005. old.libqual.org. Focus of the Paper.

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The New Library User in Sweden: a LibQUAL+™ study

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  1. LibQUAL+™ The New Library User in Sweden: a LibQUAL+™ study Martha Kyrillidou Ann-Christin Persson 6th Northumbria International Conference on Performance Measures in Libraries and Information Services Durham 22 - 25 August 2005 old.libqual.org

  2. Focus of the Paper • 1.how is the Information Control dimension depicted in the results of the Swedish participants; • 2.how does the Information Control dimension compare between the Swedish implementation and other libraries; • 3. the 'new user' as he emerges from the comments that support the notion of the self-sufficient, independent, and autonomous information seeker at Lund University; and, • 4. the new users as reflected in the linguistic translation issues of the LibQUAL+™ survey instrument in Swedish old.libqual.org

  3. The ‘new library user’ • Kruse • Nagata • Calvert • Cook and Thompson • Cook and Heath • Lincoln old.libqual.org

  4. The ‘wild’ library user A user “who is self-reliant and who views library control of resources as an obstruction to the creation of his or her own cognitive skills”. Lincoln (2002) old.libqual.org

  5. LibQUAL+™ in Sweden 2004 old.libqual.org

  6. Descriptive Statistics for LibQUAL+™ in 2004 old.libqual.org

  7. Information Control in 2004 old.libqual.org

  8. LTH Staff & Students • Undergraduate students 5842 • Postgraduate students 540 • Professors* 192 • Lecturers* 219 • Other Teachers & researchers*280 • Technical & administrative staff* 230 • * Equivalent to fulltime old.libqual.org

  9. Zones of tolerance old.libqual.org

  10. The five most desired items overall old.libqual.org

  11. The five largest Adequacy gaps overall old.libqual.org

  12. All comments divided into subjects old.libqual.org

  13. Comments on the importance of self-sufficiency • Phase-out the whole service and build a new digital library! • The access to electronic journals is the absolutely most important for my work • To be able to compete with search engines on the net the information needs to be more easily accessible. The possibility to search and find information fast must increase extremely strong old.libqual.org

  14. Translation (Employees who are consistently courteous) • Att alltid få ett tillmötesgående bemötande av personalen • Personal som alltid är tillmötesgående old.libqual.org

  15. LIFE BEFORE THE COMPUTER  Memory was something you lost with age An application was for employment A program was a TV show    A cursor used profanity  A keyboard was a piano A web was a spider's home A virus was the flu  A CD was a bank account A hard drive was a long trip on the road    A mouse pad was where a mouse lived    And if you had a 3-1/2 inch floppy ..     ... you just hoped nobody ever found out old.libqual.org

  16. September 2006 Charlottesville, VA, USA old.libqual.org

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