Discussion Points • Definitions • Education • Communication • Training • Project Goals • Project Scope • Training Scope • Learning Objectives • Roles and Responsibilities • Timing • Pros/Cons of different approaches • Cost • Issues
Education • Education – providing students with a broad range of knowledge on a variety of topics to allow them to make decisions toward a successful outcome for different situations and circumstances. • This is what you go to school to learn.
Communication • Communication is providing people with information on a specific topic or topics without regard of outcome • This is the 6 O'clock news
Training • Training is teaching a student to perform a specific task in a pre-determined way so that they perform it the same way every time. • Dialing your mother on your cellphone
Project Breakdown • Project Goals • Scope • Roles/Audience Analysis • Responsibilities • Timing • Costs • Issues
Project Goals • Why are we doing this • What business need/requirement does it fulfill
Training Scope • What will the students be able to accomplish upon completion. • Scope must be well defined BEFORE the project starts. • Scope creep leads to cost and time overruns delaying the overall project delivery • Scope helps determine the overall learning objectives
Learning Objectives • A learning objective is: • A collection of words and/or pictures and diagrams intended to let others know what you intend for your students to achieve • It is related to intended outcomes, NOT the process for achieving the outcomes • It is specific and measurable, rather than broad and intangible • It is concerned with the students not the teachers
Learning Objectives • Learning Objectives have 3 characteristics that answer 3 questions • What should the learner be able to DO? • Under what conditions do you want the learner to be able to do it? • How well must it be done?
Learning Objective - Example • At the end of this topic on performing a Quality Control Check on a Completed Case Report form the learner should be able to: • Identify all errors in the form using the the Case Report Form Completion guidelines with a 100% accuracy.
Training Development Roles • SME • Reviewers • Project Manager • Developers • Approvers
Training Development Responsibilities • SME • Reviewers • Project Manager • Developers • Approvers
SME Definition • A subject matter expert (SME) is a colleague or contractor • who demonstrates an understanding of the business impact and knowledge of the processes, requirements (including appropriate regulations), systems, and/or activities relating to a given project • An SME is chosen to represent his/her line, division,
SME • SMEs • Contribute their expertise, best practices, and knowledge; • Serve as a global spokesperson for respective line; • Are empowered to raise issues to senior management, support new activities, and make decisions; • Are responsible for communicating with respective functional lines or business lines; • Are to ensure current practices, processes, and systems are considered in decision-making; • Provide review and input on deliverables of the project (including training materials); • Are responsible for consolidating input from respective lines; and • Are responsible for offering input on how to implement the project in the business environment (eg, how best to train lines on process changes).
Reviewers • Review training material • FOR • Correctness of content • NOT • Look and feel of screens • Comments should be • Complete and relevant • Don’t say “That’s wrong” • Say “That’s wrong and this is what it should say”
Training Project Manager • Ensures that all timelines are met • Oversees the vendors/developers responsible for the creation of the course materials • Ensures that the project stays within scope and budget • Liaison between the SMEs and the vendors/developers • Review and consolidate all review comments from SMEs and/or developers on materials as they are developed
Developers - WBT • Create the • Course Outline • Design documents • Storyboards • Alpha Courseware (first electronic version) • Beta Courseware (second electronic version) • Final Courseware
Developers – Instructor Led • Create the • Course Outline • Design documents • Draft all Leader Led Materials • Slides • Instructor Guide • Student Guides • Exercises and/or scenarios • Create all final deliverable materials
Approvers • Sign off on the final materials indicating acceptance of content.
Timing • Instructor Led Development • 60 to 90 days* • Web Based Training Development • 90-120 days* (depending on complexity) *The numbers ofdays listed for development are for planning purposes only. The "clock" starts when the vendor is engaged and able to begin development.
Pros and Cons - WBT • Pros • Available 24/7 • Goes at pace of student • Reusable • Simulations are “safe” for students • No instructors required • Updates are automatic and global • May also be used as interactive “help” • Cons • No instructor • Not all audiences comfortable with WBT • Costs more in money and time to develop • Not customizable to audience on the fly
Pros and Cons - ILT • Pros • Instructor can tailor message to class • Learner/Instructor interaction • Peer interaction • Familiar environment • Multimedia may be incorporated • Cons • Restricted to time/place • Travel costs • Loss of productivity • Scheduling of students • 20% miss class • Everyone goes at same pace • Inconsistent message with multiple instructors • Can require training databases which must be maintained (cost associated)
Cost • Web Based Training costs more than Instructor Led initially. • WBT has a 3 to 1 compression ratio (1 hour of WBT = 3 hours of ILT) • Research • Overall costs depends on • Training duration • Complexity of training • Amount of materials to develop • Technical needs
Issues • Time target delivery date • Is the software ready? –We can’t build training on “Vaporware.” • Some parts of the training development on new applications cannot begin until the environment is stable, i.e. no changes that will significantly affect screen shots. • SME selection and input • If SME’s don’t do their job we can’t do ours • SMEs should have the project in their goals