110 likes | 249 Vues
BT Wholesale Broadband Escalations Portal Escalating to Team Leader / Manager. In order to escalate to Team Leader or Team Manager, click on the Add notes button. You can also escalate to Team Leader or Team Manager if you are on this screen also by clicking on the Add notes button.
E N D
BT WholesaleBroadband Escalations PortalEscalating to Team Leader / Manager
In order to escalate to Team Leader or Team Manager, click on the Add notes button.
You can also escalate to Team Leader or Team Manager if you are on this screen also by clicking on the Add notes button.
You now be able to view the 2 Check Boxes. If the Escalation is at Team Member level then you will only be able to escalate to Team Leader. The other box will be greyed out.
The check box for Team Manager will only become available when the Escalation is at Team Leader Level.
Confirmation that notes and Escalation has been submitted to the next level.
Click on the hyperlink to go back to the Escalation Details.
Scroll down to Escalation Level Field which you can confirm where the Escalation is.