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Sustainability of the National Projects Programme

Sustainability of the National Projects Programme. Terry Dailey Programme Manager, National Projects Supplier Management Programme. Agenda. Priority Services Sustainability Support & Capacity What Next -the TD view of the world (not the ODPM’s!) The Gershon impact. Priority Services:

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Sustainability of the National Projects Programme

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  1. Sustainability of the National Projects Programme Terry Dailey Programme Manager, National Projects Supplier Management Programme

  2. Agenda • Priority Services • Sustainability • Support & Capacity • What Next -the TD view of the world (not the ODPM’s!) • The Gershon impact

  3. Priority Services: Schools Community information Democratic renewal Local environment e-Procurement Payments Libraries, sports & leisure Transport Benefits Support for vulnerable people Transformation: Supporting new ways of working Accessibility of services High take up of web-based transactional services Making it easy for citizens to do business with the council Local E-Government Priority Outcomes for 2005

  4. National projects - Priority Services • Schools admissions • Planning & Regulatory Services Online (PARSOL) • Valuebill (Council Tax) • Framework for Multi-Agency Environments (FAME) • Working With Business • Reducing Youth Offending (RYOGENS) • e-Trading Standards • e-Fire • e-Payments • e-Democracy • e-Citizen (Take Up & Marketing) • Benefits • Local Environment

  5. Valuebill’s Contribution to the e-Government Programme • Significant contribution to the Payments Priority Outcome • Key enabler for component parts of CRM, Workflow, Knowledge Management & LAWS • Datacleansing through utilisation of NLPG data across council services • Take up of GIS across Council Services

  6. Sustainability • 3 Stages of Development • Stage 1 - Initial Development – just coming to a close • Stage 2 – Productisation • Polishing and packaging it for consumption by LAs • Stage 3 – Dissemination / Marketing / Roll out • Link Roll out to Priority Services targets • Dissemination & Roll Out within a National Strategy • Suppliers engagement within a National Suppliers Forum • Stage 4 – Long Term Sustainability • Principle agreed • Framework and format still under discussion

  7. Support & Capacity Building Programme • Objectives • Enhance two existing roles • Service Heads – incorporate e-Government concepts and techniques • Heads of ICT – more strategic business focus, more customer focus • Establish two new roles at Corporate level • Heads of (Corporate) Customer Services – own the customer experience • Programme, Project & Business Change Management – adopt systematic approaches to managing both the tasks and the people aspects of business change

  8. Support & Capacity Building Programme • Key Deliverables: • Core Competency Frameworks for all four roles • Roadmaps of suppliers of training, mentoring & development services • Engagement with (and endorsement by) existing professional bodies • Standardised approaches to Business Cases • PPM / CM Framework (based upon OGC & National Project Outputs) • Regional Support Networks for the new roles • Embedding the new roles into LAs

  9. Contact details: • Email: Terry.dailey@towerhamlets.gov.uk • Tel: 0207 364 4401 • Web: www.localegov.gov.uk

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