Delivering Quality’s Value, Impact, and Results To Individuals and Business Today

1. Delivering Quality’s Value, Impact, and Results To Individuals and Business Today ASQ Raleigh Section 1113 Sept 21, 2010 Joanne Mayo – Region 11B DRD

2. ASQ Today: Reach and Impact • Largest quality professional association • 140 countries • 65 years of growth • 251 Sections, 25 Divisions/Forums • Certification recognized worldwide (over 140,000 people in 40 countries are ASQ certified) • Leader in quality management information

3. ASQ Vision By making quality a global priority, organizational imperative, and a personal ethic, the American Society for Quality becomes the community for everyone who seeks quality technology, concepts, or tools to improve themselves and their world.

4. A Global Economy and Opportunity • ASQ Goes Global • China, India, Mexico, Brazil, South Korea • 16 World Partners • The Americas • Asia • Europe • Middle East • From manufacturing industry roots to all industries, economies, and regions

5. World Partners Supporting 12K members outside of US

6. ASQ Resources and Solutions • ASQ Knowledge Center • ASQ Learning Institute • ASQ certifications; Rochester Institute of Technology credit • ASQ communities of experts • ASQ Career Center • International Team Excellence Award

7. ASQ Member Homepage www.asq.org/

8. Manufacturing Service International Healthcare Education Other 45.9% 27.6% 13% 2.6% 1.8% 9.1% Members by Industry

9. Membership (as of 06/30/2010) Honorary Fellow Senior Student Full Member Associate Forum/Division Enterprise Enterprise Employee K-12 Site 7 597 31,974 3,245 33,666 8,872 848 31 308 35 577 Total Members 80,160

10. ASQ is a member-led organization Board of Directors sets policy and direction Approximately 3000 member leaders Member-led committees support ASQ goals Sections are under Section Affairs Council (SAC) Divisions are under Division Affairs Council (DAC) Six Regional Directors report to the Board of Directors 185 paid staff at ASQ headquarters in Milwaukee

11. Woody Allen ASQ Knowledge Center Homepage“Google” of Quality http://asq.org/knowledge-center/

12. ASQ Learning Institute™ http://www.asq.org//learning/institute

13. ASQ Learning Institute™ • ASQ LEARNING INSTITUTE™ TRAINING • ASQ Instructor-led (Web-based) Training: • Failure Mode and Effects Analysis — Design—Sept 21 & Dec 1 • Failure Mode and Effects Analysis — Process—Sept 23 & Dec 2 • Cost of Quality (COQ) Implementation—Sept 28 & Dec 9 • ASQ Self-paced (Web-based) Training: • Essential Skills for Team Leadership • Quality Tools • ASQ Instructor-led (Classroom-based) Training—Brookfield, WI: • Guide to Process Improvement and Change— Oct 11–14 • Root Cause Analysis— Oct 11–13 Many companies, large and small, are stipulating ASQ professional certifications as job requirements when hiring new employees or providing salary increases.

14. Certifications (updated June 2010) Auditor Biomedical Auditor HACCP Auditor Calibration Technician Technician Engineer Reliability Engineer Software Engineer Improvement Associate Inspector Manager Master Black Belt Process Analyst Six Sigma Black Belt Six Sigma Green Belt Pharmaceutical GMP Professional CQA 34,601 BIO 674 HACCP 790 CCT 1,300 CQT 22,850 CQE 37,285 CRE 4,482 CSQE 4,874 CQIA 6,951 CQI 12,998 CMQ/OE 14,047 No one passed exam yet CQPA 799 SSBB 10,278 SSGB 4,743 CPGP 118

15. Professional & Technical Journals • Six Sigma Forum Magazine • Journal of Quality and Participation • Journal of Quality Technology • Software Quality Professional • Quality Management Journal • Quality Engineering • Technometrics

16. Publications and Media • Quality Progress • Quality Press • Standards • Audiotapes • Webinars, Video • Software

17. ASQ Career Center • Recruit • Service packages and discounts • Resume database • Partnership with the Career Network • Salary Survey access • Annual Career Fair at ASQ World Conference http://asq.org/career/

18. ASQ Divisions: Breadth and Depth • 25 industry-specific divisions • Divisions include: • Audit • Automotive • Biomedical • Chemical and Process Industries • Design and Construction • Education • Energy and Environmental • Food, Drug, and Cosmetic • Healthcare • Lean Enterprise • Six Sigma • Software • Teamwork and Participation http://asq.org/communities-networking/topic-industry.html

19. ASQ Forums and Divisions • ASQ full membership includes one forum or division membership • What forums and divisions are you a member? • What are the advantages of membership? • Link to ASQ Divisions and Forums: http://www.asq.org/communities-networking/topic-industry.html

20. ASQ Sections: Breadth and Depth • 251 locally operated sections offering: • Meetings • Newsletters • Online information • Education • Certification exam preparation • Leadership opportunities • Are you assigned to a section?

21. ASQ Networks – Connecting MOC • Consultants • New to Quality • Minorities in Quality • Women In Quality • Young Quality Professionals • Future of Quality • Global Networks MOC = Members of the Community (includes non-ASQ members)

23. Social Responsibility • Secretariat for ISO 26000 TAG (Technical Advisory Group) • Release: 2010 • Not a management system standard • Not intended for certification • List of guidelines

24. TheSRO and Quality for Life www.THESRO.org http://asq.org/social_responsibility/index.html http://asq.org/career/

25. Upcoming ASQ Conferences • Oct 7 – 8, 2010 - 19th Annual ASQ Audit Division Conference - Orlando, FL • Oct 31 - Nov 3, 2010 – 37th National Energy and Environmental Conference – San Antonio, TX • Feb 28 - Mar 1, 2011 - ASQ Lean and Six Sigma Conference - Phoenix, AZ • Mar 13-15, 2011 - 19th Annual International Conference on ISO 9000 & QMS - San Antonio, TX • May 16-18, 2011 - ASQ World Conference on Quality and Improvement – Pittsburgh, PA • Jun 16-17, 2011 – ASQ Social Responsibility (SR) Conference – San Francisco, CA

26. ASQ Conferences • Who has attended an ASQ conference recently? • Why did you go? • What did you learn? • Link to ASQ Calendar, Conferences and Events: http://www.asq.org/java_members/calendar/searchEvents.jsp

27. Upcoming ASQ Raleigh Events • Oct 19, 2010 – Tour Eaton (Hydraulics) Middlesex NC • Nov 16, 2010 – Tour GE Durham Jet Engine facility • Dec 14, 2010 – Lean for your Kitchen and Common Sense: Does it exist? (Author of ASQ Weekly’s “Making the Connection by Aimee Siegler”) • Jan 18, 2011 – Tour BioFuels Center of NC • Feb 15, 2011 – Using Six Sigma in Political Campaigns(Eric Hayler) • Mar 15, 2011 – Tour Merck Biomanufacturing Network • Apr 19, 2011 – Quality in Triangle (QIT) Conference • May 10, 2011 – Panel Discussion for Quality

28. Upcoming ASQ Raleigh Events (cont’d) Food Bank volunteer: Webinars: Certification exams: Education events: Six Sigma SIG: Nov 6, Mar 19, May 7 Oct 21, Nov 18, Dec 16, Feb 17, Apr 11 Oct 2, Dec 4, Mar 5, Jun 4 CQE prep: Oct 9-Nov13; CQA prep: Oct 7-Dec 2 Oct 26, Nov 23, Jan 25, Feb 22, Mar 22, Apr 26, May 24 Register for events via Eventbrite. See enewsletter or website for specific URL, for example: http://asqraleighdinnermeeting.eventbrite.com/

29. ASQ Raleigh Leadership Council • Introductions • Chair – Mary Chris Easterly • Vice Chair – Stephanie Ploeger • Treasurer – Patrick Willhite • Secretary – Tauna Schachle • Arrangements – Nancy Harmon • Audit – Bob Carter • Membership – Sabrena Lynn • Newsletter – Angie Lucas • Nominations – Jim Murrell • Programs - Maria Posada • Publicity – Helen Sims • Student Advisor – Natalie Upchurch • Internet Liaison – Jodi Robinson • Historian – Donna Williamson

30. ASQ Raleigh Leadership Council (cont’d) • Quality Management Process – Stephanie Ploeger • Job Placement – Cynthia Stokley • Education – Haleh Byrne • Certification – Heather Payne • Re-certification, Senior membership, Fellow Nominations, QIT – Stuart Walker • Six Sigma Special Interest Group – Christine Wyche • Community Good Works – Open position (presented by Christine Wyche) • Mentor Committee – Joanne Mayo • Plus many committee members

31. Quality Management Process - Stephanie Ploeger • QMP is our business plan management tool, includes the section’s operating requirements and has a recognition component • QMP includes Key dates and assignments related to section business – budgets, audits, membership, etc. • Recognition Levels are cumulative: • Basics – Level 1 – submit all minimum requirements by deadline, maintain minimum of 30 paid members, no complaints • Planning – Level 2 – Meet Basics 1 PLUS Required to submit an annual business plan and budget • Performance – Level 3 – Meets Basics 1 and Planning 2

32. Quality Management Process Recognition Levels – 2 award categories: • Total Quality, J.S. McDermond Award • Achieve 75% of goals and submit by deadline • Excellence: must meet or exceed goals in member retention, satisfaction and loyalty as measured on the annual survey • Recognition Levels: Bronze, Silver & Gold • The Raleigh Section has received the highest awards for the last 2 years:

33. Job Placement - Cynthia Stokley • Coordinate the section’s job placement program • Facilitate access to professional opportunities for section members • Assist area companies with recruiting quality professionals

34. Education - Haleh Byrne WEBINARS ASQ ONLINE TRAINING RALEIGH ASQ TRAINING CLASSES CERTIFICATION PRODUCTIVITY/QUALITY ENHANCEMENT AWARENESS

35. Education WEBINARS • Planned for the year through NCSU-IES: • PROBE (PROmoting Business Excellence)– Gene Beneduce (Oct 21) • Lean Health Care – Dr. Lukasc Mazur (Nov 18) • E- Learning- Dr. Deb Manzo (Dec 16) • NCSU Campus Resources- Marie Griffin & Daug Hummer (Feb17) • Environmental – Mr. Charlie Perrish (Apr 11)

36. Education RALEIGH ASQ TRAINING CLASSES Certified Quality Engineer CQE Prep Class: When? 10/9 thru 11/13 , Saturdays Who? Mr. Robert Guzman Where? NCSU – IES How much? $700 includes book Register: http://asqraleighcqecourse.eventbrite.com More details: http://asqraleigh.org/2010/09/cqe-prep-class-fall-2010 Exam application deadline is October 15

37. Education RALEIGH ASQ TRAINING CLASSES Certified Quality Auditor CQA Prep Class: When? 10/7 thru 12/2 , Thursdays Who? Mr. John Works Where? Merck Biomanufacturing Network How much? $595 ($650 non-ASQ member) Cost of text is not included Register: http://asqraleighcqacourse.eventbrite.com More details: http://asqraleigh.org/2010/09/cqa-certified-quality-auditor-prep-course-fall-2010 Exam application deadline is October 15

38. Education ASQ ONLINE TRAINING http://www.asq.org/certification/prepare.html Information tailored to meet your needs. Biomedical Auditor (CBA) Calibration Technician (CCT) HACCP Auditor (CHA) Manager of Quality/Organizational Excellence (CMQ/OE) Pharmaceutical GMP Professional (CPGP) Quality Auditor (CQA) Quality Engineer (CQE) Quality Improvement Associate (CQIA) Quality Inspector (CQI) Quality Process Analyst (CQPA) Quality Technician (CQT) Reliability Engineer (CRE) Six Sigma Black Belt (CSSBB) Six Sigma Green Belt (CSSGB) Software Quality Engineer (CSQE)

39. Certification - Heather Payne • Quality Professionals achieve certification by passing an exam; certain certifications also have additional requirements • 16 certifications currently offered • The exam covers the Body of Knowledge that ASQ has identified for that area • Exams are given locally by the Section four times per year (Mar, Jun, Oct, Dec), with each certification exam given twice http://asq.org/certification/index.html http://asq.org/training-and-certification.html

40. Recertification – Stuart Walker • If paying with credit card, Email with scans is fine • If paying with check hard copy needed • Usually processed within five business days • Members are notified by email • ASQ processes all payments, contact them for receipts if needed • Mail to: • Stuart Walker 205 Veranda Court Raleigh NC 27615

41. Senior Membership – Stuart Walker • Leadership and professional achievement do not go unnoticed by ASQ. The Society offers Senior membership for individual members who represent the upper echelon of the quality profession and serve as the backbone of the Society. ASQ Senior membership rewards members with enhanced benefit selections.

42. Senior Membership You may apply for Senior membership status if you meet the following criteria: • Been an ASQ Full member in good standing for one year • Have 10 years of professional experience • Meet one of four professional criteria outlined on the Senior membership application (see next slide)

43. Senior Membership At least one of the four options below: • Have conducted quality-related engineering, inspection or audit, or statistical work, or applied the methods and principles of quality on the job for at least two years. • Have taught quality or related arts or sciences at an accredited institution for at least two years. • Have been a Senior member or comparable type in a recognized professional organization. • Currently hold an ASQ certification that requires recertification.

44. Senior Membership Senior Benefit Options A choice of one of the extra benefit options below is included with Senior member current dues of $135 • Select one journal of your choice, or • Select two divisions of your choice, or • Select one additional section of your choice http://asq.org/membership/individuals/senior.html Download the Application for Advancement to the Grade of Senior (PDF, 52 KB) Fax or mail the completed form directly to ASQ

45. Fellow Nominations – Stuart Walker Please help section identify members to be nominated for Fellow Six categories: Technical expertise, Responsibility, papers (etc), ASQ activities, Professional affiliations, Teaching/Consulting each has minimum points needed nominee candidates have to provide information Applications to National by May 1 reviewed, approved by Raleigh ASQ prior to submittal to National Contact Stuart for more details or look on national web site at application

46. 2011 Quality in the Triangle Conference Scheduled for April 18-21, 2011 conference Tuesday, April 19 McKimmon Center again Call for papers issued August 7; Deadline of 9/30 Speakers to be selected by Oct 15 Brochure to be out by Dec 1 Same fees as last year: conference $125, $99 until 3/15 pre-conference seminar/workshop $199, $169 until 3/15 post-conference seminar/workshop $TBD http://asqraleigh.org/qit-conference/qit-announce Need Speakers!!!!

47. Six Sigma SIG – Christine Wyche Purpose of the Lean Six Sigma Special Interest Group (SIG):   The SIG shares six sigma and lean discussion topics led by facilitators using examples of current or past projects. The goal is to generate 2 way dialog and best practice sharing. The SIG meets monthly on the 4th Tuesday at TransEnterix from 6:00 to 7:30 pm. Sample 2009-2010 topics: • Using Six Sigma to Drive Strategic HR Results • Leveraging the Power of Six Sigma and Good Works Programs • How Applying Lean Six Sigma principles in Sourcing helped save IBM millions

48. Good Works Programs - Christine Wyche What is ASQ Good Works? • Volunteer projects focused on the utilization of quality methods to facilitate organizational improvements • Targeted to community-based, non-profit organizations with ASQ members contributing as volunteers Past projects Completed: • ISO 9001 Implementation Project for a Kinston non-profit • Piedmont Wildlife Center (Durham) – Database Development In 2010, we plan to link Lean Six Sigma with Good Works Volunteer opportunities.

49. New Mentor Program – Joanne Mayo • Primarily for new members and potential members (Rookies): • Educate new members about section, division, headquarters offerings • Educate potential members about benefits of ASQ membership • Seasoned ASQ members (Gurus) > 3 yrs ASQ Membership, and • Active in ASQ events (minimum 3 in past year) or 2. ASQ Leadership member • Guru Application process • Rookies choose Gurus based on their expertise, industry, certifications, etc. via webpage Differs from ASQ Headquarters mentor program (currently on hold)

50. New Mentor Program Current Approved Gurus • Joanne Mayo • Greg Roth • Mary Chris Easterly • Jim Murrell • Haleh Byrne • Branch Sternal • Joe Knight-McKenna Committee • Joanne Mayo (Chair) • Greg Roth • Mary Chris Easterly • Andres Labadie • Joe Rygelski • Jim Murrell Gurus earn Recertification credits (0.1 credit per hour). Join us in becoming one of Raleigh’s ASQ “Gurus”. See handout and webpage for more details: http://asqraleigh.org/community/mentoring/