1 / 15

Extreme Makover: The Homecare Edition

Extreme Makover: The Homecare Edition. Presented By Louis Feuer , MA, MSW www.DynamicSeminars.com IAMES 2008 Annual Meeting. Why do I need a new paint job?. Increased competition. Complexities of federal regulations does not deter new companies from entering the field.

dessa
Télécharger la présentation

Extreme Makover: The Homecare Edition

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Extreme Makover: The Homecare Edition Presented By Louis Feuer, MA, MSW www.DynamicSeminars.com IAMES 2008 Annual Meeting

  2. Why do I need a new paint job? • Increased competition. • Complexities of federal regulations does not deter new companies from entering the field. • Standing out from the crowd is becoming a necessity. • The internet is impacting customer expectations. • The economy and costs requires us to continue to re-evaluate expenses. • The consumer is better educated and looking for state of the art. • Consumer looks for new and improved programs.

  3. Fixed costs increasing. • Employee costs continue to increase. • Customer is overwhelmed by media advertising – information overload. • Operational complacency. • Good makeovers often generate employee and business enthusiasm. • Competition and competing in the marketplace demands periodic makeovers.

  4. Makeovers First Require a Mirror That Looks Back • Learn to not repeat the errors of your past. • List what works and understand why. • Think about a strategic plan which first focuses on what you will not do again! • Look back on return on investment – and do not only think about financial returns. • Focus on the customer – what they like, appreciate and talk about.

  5. Makeover Departments • People • Programs • Operations • Marketing

  6. People • Evaluate your warehouse of skills both clinical, operational, management. • Are your people being prepared for new addition of new business technology? • Are they inflexible? • Are they being included in your continuous quality improvement program? • Have they been reminded about patient and customer focused issues?

  7. Programs • Programs must begin to capture data. • Ultimately reduce healthcare costs. • Allow for more efficiency and productivity of existing staff. • Develop shared risk with the patient. • Create a positive brand. • Exhibit a you care attitude for referral sources to see which will make them care more about working with you.

  8. Operations • Flow chart all operations from the time the order or request is received to the time the nurse or product is delivered. • Look for road-blocks. Could they be people related? • Create check-lists for those tasks that involve a process. • Consider how departments must work together – yet never meet together. • Look to avoid repetitive behaviors. • Manage time.

  9. Marketing • Plan ahead for all events. • Chart costs to attend, participate. • Prepare for expenditures. • Think about marketing events not being done by others. • Do your marketing materials look like everyone else’s? • Have you integrated your self into the community – associations, projects and events.

  10. Makeover the Mission • Instill a business mindset into the thinking of your colleagues. • Talk about the customer focus. • Focus on building relationships. • Business is built through the relationships with people we work hard at developing and cultivating.

  11. Make the Makeover a Company Event • Continue to solicit suggestions. • Reward the most valuable. • Ask people – if this were their company and we were all starting again from the beginning, what are the top three things they would make sure are always done! • Allow each department to complete a year-end review and provide recommendations for improvement. • NEVER discourage new ideas, regardless of their value – at least you know people care about making your company a better place for patients and employess.

  12. Comments to Avoid • That will never work. • I can’t believe you said that. • We’ve done it this way for years . . .

  13. Review Your Priorities • Is it always just about the money? • Are company priorities continually shared with all staff. • Focus on today and what are colleagues at work can hopefully expect in the future. • Emphasize the search for new patients, exciting products, new marketing ideas and new relationships.

  14. A Management Makeover • Don’t let being the boss take over your ego. • While you may be a boss, don’t be a boss! • Take the “I’ out of your descriptions of the company’s success. • While you may be a manager, owner or director, you must still be a team player. • Build ego’s, don’t destroy them.

  15. Get a Life!

More Related