Transforming Government Services through Citizen-Centric Data Sharing
Explore how transformational government initiatives prioritize citizen needs through effective data sharing and integration. This approach enhances efficiency by breaking down silos and enabling joined-up services while respecting privacy. Alternative dispute resolution is highlighted as a means to resolve data sharing disputes economically. Learn about successful public sector projects that demonstrate the tangible benefits of information sharing, including improved service delivery, potential savings, and enhanced citizen focus, aligning with the critical goals of e-government.
Transforming Government Services through Citizen-Centric Data Sharing
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Presentation Transcript
working for Transformational Government
Are your constituents at the centre of the Agenda?
Fred Smith (Privacy Protected) Fred Smith (Exposed) Pseudonymisation Joined-up Government efficiency without “Big Brother” risks
DRS-CIArb "Experts in Dispute Resolution Worldwide Leave the lawyers out! Alternative dispute resolution, mediation and arbitration can resolve data sharing disputes quickly, privately and more cost-effectively than legal alternatives. Don’t be an ass – mediate!
The circle of data sharing Government shares info about citizens with CAB CAB produces information for government Saves time and money for Government, CAB, and public Case information stored in case management system Bureau helps client with information
Maximising the value of information Having been involved in a number of high profile information sharing assignments, Atkins have real life experience of successful public sector information sharing projects providing demonstrable benefits. The benefits gained from information sharing. • Core Information • Potential savings • Greater efficiency • Citizen focused
Statistics and Research Job Outcome Targets Operational Support Policy Development and Evaluation Department for Work and Pensions DWP Benefits New Deals Work and Pensions Longitudinal Study Employments Savings Earnings New Tax Credits Self Assessed HMRC • The Work and Pensions Longitudinal Study: • Links DWP and Her Majesty’s Revenue and Customs’ data. • Tracks work and benefit history of DWP customers.
Joined-up Government needs Joined-up Information Systems • e-GIF sets out the government’s policy and standards for interoperability across the public sector • Focuses on 5 aspects: • Interconnectivity • Data integration • Access • Content management • Business Domains
Transforming public services through data sharing http://www.experian.com/
IN STEP........ CRM is about a whole new outlook to managing customer’s interaction with the council - using a database, which holds customer’s records, to deliver services across different channels, and enabling joined-up and automated service delivery. The Service Transformation Experience Programme will develop the forward facing agenda of Transformational Government for the citizen. It has already established new directions for delivery, including: • Integration (technology systems and information flows), • Benefits Calculation – (specifically business cases and benefits), and • SPRINT (business process re-engineering and change management).
