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Online Information 2007: KM goes Social

My keynote talk at Online Information 2007 in London - December 2007.

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Online Information 2007: KM goes Social

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  1. KM goes Social KM goes Social Online Information 2007 David Gurteen Gurteen Knowledge David Gurteen

  2. Begin with the end in mind Begin with the end in mind • A brief history of KM • The evolution of KM • The impact of social tools and Web 2.0 on KM • KM 1.0 to KM 2.0 • Social KM David Gurteen

  3. Techno-centric KM Techno-centric KM • Corporate KM • Birth 1995 (Lotus Notes 1990) • Internet, Intranets, Office, E-mail • The management of unstructured information • Database and search centric • For many organizations what KM is about! David Gurteen

  4. People-centric KM People-centric KM • Personal Knowledge Management (PKM) • People Centred Knowledge Management (PCKM) • Soft tools e.g. After Action Reviews • BP (Chris Collison, Geoff Parcell) • Buckman Labs (Bob Buckman) David Gurteen

  5. People-centric KM Tools People-centric KM Tools • Communities of Practice • Storytelling and narrative • After action reviews • Peer assists • Retrospects • Knowledge Cafes • Open Space • Appreciative Inquiry David Gurteen

  6. KM Today KM Today • Both forms of KM practiced • KC UK – Collaboration – Content • KM in the doldrums? • Things are changing/evolving • Not from the traditional KM community David Gurteen

  7. The Disruptor The Disruptor • Social Tools • Quietly evolving on the web • Roots not in KM • Often seen as anti-KM David Gurteen

  8. Social Tools Social Tools • What are social tools for – Finding and connecting with people – Sharing Knowledge • They are personal/social KM tools! David Gurteen

  9. Social Tools Social Tools • Weblogs • Wikis • Social book marking & tagging • Social Networking platforms • Instant Messaging/Presence • Micro-blogging • Podcasts, videocasts • Mashups David Gurteen

  10. Web 2.0 Web 2.0 • The social web • The participatory web • Built around social tools • Evolved, emerged • Not planned • Not IBM or Microsoft • Open protocols • Low cost David Gurteen

  11. Enterprise 2.0 Enterprise 2.0 • Taking Web 2.0 into the organization • Weblogs and Wikis • IBM and Microsoft now in the game • And much more … David Gurteen

  12. Business 2.0, Management 2.0, Business 2.0, Management 2.0, Education 2.0 Education 2.0 • 2.0 meme is spreading! • Social Tools are incredibly powerful • Change the game • They put power in the hands of the people! David Gurteen

  13. So what does this mean for KM? So what does this mean for KM? David Gurteen

  14. KM 1.0 KM 1.0 • The old traditional, corporate, techno-centric command and control form of KM David Gurteen

  15. KM 2.0 KM 2.0 • People-centric KM, PKM • Blend with Social Tools • New emerging form of KM • KM 2.0 or Social KM David Gurteen

  16. Social KM Social KM KM 1.0 KM 2.0 • Corporate • Top down • Centralised • Command & Control • Monolithic systems • Personal • Bottom up • Decentralised • Distributed • Ecosystems David Gurteen

  17. Social KM Social KM KM 1.0 KM 2.0 • Taxonomies • Yellow Pages • Databases • Discussion Forums • E-mail • Newsletters • Teamrooms • Social Tagging • Blogs • Wikis • Podcasts • Videocasts • Social Networking • Instant Messaging • Presence • RSS Feeds & Readers David Gurteen

  18. Social KM Social KM KM 1.0 KM 2.0 KM is extra work KM is part of my everyday work People directories provide contact information Social Networking platforms reflect who is doing what with who Content is centralised, protected and controlled Content is distributed freely and uncontrolled IT controls the tools I use I select my own tools Knowledge sharing is database centric Knowledge sharing is people centric Knowledge is forcibly captured just in case Knowledge is naturally captured as part of my work Is about efficiency and productivity Is about improved decision making and innovation David Gurteen

  19. Social KM Social KM I think, at its best, KM is a social phenomena. Its where people come together to share their knowledge, to learn from each other and to work more effectively together - to meet both their business and personal objectives. That’s my view of KM. David Gurteen, ECKM, September 2006, Budapest. David Gurteen

  20. KM is going Social KM is going Social David Gurteen

  21. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com David Gurteen

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