1 / 22

Enhancing Client Satisfaction Through Effective Project Learning and Design Processes

Project learning is critical for innovative design and client satisfaction. By understanding the importance of problem definition and effective idea generation, designers can significantly influence project outcomes. Research indicates that greater effort in the early design stages leads to improved client satisfaction. Effective documentation and systematic activities further clarify stakeholder needs and product requirements. Interviews and first-hand experiences enhance insights while engineering design processes illustrate the gap between expert practitioners and students. Leveraging these insights is key to successful project management and product development.

dmitri
Télécharger la présentation

Enhancing Client Satisfaction Through Effective Project Learning and Design Processes

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Project Learning

  2. Importance of Project Learning Opportunity to influence design Cost of change Opportunity to do something innovative

  3. End Goal • A clear picture of what is considered done and good • The knowledge to produce a design that is done and good

  4. Project learning research results • Linking Design Process to Customer Satisfaction Through Virtual Design of Experiment (Jain and Sobek) • Problem definition (PD) at the higher abstraction levels appears positively related to client satisfaction • Client satisfaction improves with greater effort in idea generation (IG) at concept level, but not at the system or detail design levels • Greater time spent on design refinement (DR) activities across all design levels is negatively associated with client satisfaction • Greater time spent at the detail (D) design level appears comparatively non-value added to client satisfaction • Time spent on problem definition and engineering analysis activities at the system (S) design level leads to better client satisfaction • Engineering Design Processes: A Comparison of Students and Expert Practitioners (Atman) • Experts spent more time overall in design than students and significantly more time on problem scoping activities • Experts also gathered more information that covered more categories • Results support argument that information gathering and problem scoping are design activities are major differences between advanced engineers and students and are important competencies for students to develop

  5. Notes • Talk is cheap!!! – Documentation is a must. • data (logbooks, webpage), schedules, decisions – • you don’t know it until you can show your mentor where you documented it. • action items aren’t complete until documented. • be efficient in documentation. • Project learning can be simplified by systematically identifying and performing activities that clarify issues surrounding • the people • the products • the technology

  6. People Identify stakeholders and experts • Stakeholders are people that have an interest in the creation of a new product • Experts are people that have specific knowledge about related products, processes, and technologies

  7. People Leaning about/from people individuals experience (empathetic activity) interview observation groups

  8. People

  9. People Interviews • Information from stakeholders and experts will net you substantial needs and constraints • Interviews • Focus groups • Focus on ‘what’, not ‘how’ • Interviewees focus on solutions and anecdotes, you must extract the needs • Root cause analysis is critical

  10. People

  11. People

  12. People

  13. People

  14. People Conduct an observation • People often do not realize opportunities, realize their problems, and communicate all needs. • Apply anthropological techniques to document activity lists, characterize user types, and characterize value to the user.

  15. People

  16. People

  17. People Empathetic activities • Use the product, perform the process, experience the hardship! • First-hand experience is a great way to grow understanding Group activity – identify stakeholders and experts and how you will interact or understand them

  18. Products Product dissection • Teardown competitive products and products with comparable function that may be helpful for conceptual design • Build model of geometry and performance • Benchmark performance of competitors

  19. Products Experimentation and modeling • Gain clarity in relevant physical phenomenon by creating math models and relating them to experiments • Useful to determine what can be validated What existing products or product documentation should be reviewed? In what way will you access them and capture the results?

  20. Tech-nology Research • Identify technologies that are core to the problem or potential directions for the solution • Web searches, patent searches, existing documentation What technology do you need to become conversant in? What do deliverables look like?

  21. Tech-nology Become familiar with relevant code/standards • Fully understand the governing standards, set of codes, or rules that your design must adhere to. • Consult with experts to get a handle on relevant codes. • Summarize relevant material in a manner that is easily digestible by teammates.

More Related