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Mastering Communication Skills: Techniques for Effective Interaction

Effective communication is crucial for building and maintaining strong relationships in all areas of life, including work and personal interactions. This guide outlines different ways people communicate, emphasizing the importance of both verbal and non-verbal messages. It explores techniques for active listening, giving "I" statements instead of "you" messages, and being aware of body language to avoid confusion. Practice these skills to enhance clarity, understanding, and connection with others, helping to foster shared interests and support personal growth.

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Mastering Communication Skills: Techniques for Effective Interaction

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  1. Question of the Day • Within your groups, make a list of different ways people communicate. • Longest list wins!

  2. Communication Skills

  3. The Importance of Communicating • Skills don’t just happen…Need to practice! • Start and Keep Relationships strong • Help people grow closer (shared interests..) • Vital to many areas of your life (work place, marriages)

  4. Communication Skills • Communication: The exchange of thoughts, feelings, beliefs and wants between two or more people.

  5. Communication Skills

  6. Communication Skills • Sometimes verbal and non verbal messages can send two different messages. For that reason, be aware of the non verbal messages you send= MIXED MESSAGE: occurs when your words say one thing but your body language says another. (i.e. “sorry” while grinning) • What does that tell the other person? Other examples??????

  7. Communication Skills • You Messages: (blame /aggressive) • “You can’t do anything right!” • I Messages- A statement from your feelings/viewpoint: • “I’m mad because I wanted to work on the project together”

  8. I Statements… • You never call me when I ask you to! • Will you clean your room? I’ve asked you to do it five times! • You are so annoying when you tease me! • Why don’t you grow up and stop acting like a baby?! • Will you stop interrupting me? • You’re such a loud mouth! • It’s your fault I got in trouble! • You never listen when I give you directions! • You never let me do anything! • You are so moody sometimes!

  9. Communication Skills • Effective Verbal Communication: • Speaking Skills Listening Skills • Be clear Active Listening • Use “I messages” Pay attention • Stay Calm Use correct BL • Stick to the point THINK first • Choose the right time/place Ask open Questions • Be aware of tone and B Language

  10. Communication Skills • Listen • Look the person in the eyes • Ask questions • Hear a person out • Resist distractions • Be open-minded • Interrupt • Raise your voice • Call names • Blame • Threaten • Laugh at people • Assume you understand • Make judgments • Say “always” or “never” • Offer advice when it’s not asked for Dos Don’ts

  11. Partner A: Leave the room, and be respectful of other classes in the hallway please!

  12. Partner B: While they are telling you story, look at the clock, tie your shoes, don’t talk fiddle with your paper. Roll your eyes…in other words don’t pay attention!

  13. Partner B: Leave the room, and be respectful of other classes in the hallway please!

  14. PARTNER ‘A’ • Listen attentively. Make eye contact. Nod head approvingly. Lean forward. ask open ended questions such as, ’then what happened?’ ; “how did that make you feel?”

  15. Partner B: Leave the room, and be respectful of other classes in the hallway please!

  16. Communication Skills:PRACTICE: • Partner A: Describe in full detail, your last family vacation- where you went , who, fun? Why…

  17. PARTNER ‘B’ • Describe your most proud or embarrassing moment thus far in your life.

  18. Communication Skills • Active Listening is hearing, thinking about and responding to the other person’s message. • More Listening Tips! • Concentrate on what the other person is saying. Don’t be thinking about what you are going to say next or interrupt. • Nod your head to show you are listening- give feed back”(then what happened?” • Let the person finish speaking! • Stay calm- even if you’re hearing something you don’t like • Keep an open mind; Listen even if you disagree accept that others won’t always think the same way you do.

  19. Video Clips • Non Verbal • http://www.youtube.com/watch?v=VfDWQG47pAQ • http://www.youtube.com/watch?v=ZwiNFcghrks • Verbal • http://www.youtube.com/watch?v=D5hMN_XkPQA

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