Mountain States Health Alliance Quality Awards Program

1. Mountain States Health AllianceQuality Awards Program Recognizing and Rewarding Improvement Initiatives at MSHA

2. MSHA Quality Awards Program • Purpose • Encourage improvement within Mountain States Health Alliance • Recognizing participation in improvement initiatives • Rewarding successful improvements • Currently in the 8th year • Sponsored by President/CEO, Dennis Vonderfecht • Coordinated through the Quality Department • Three primary components • Project entry • Judging • Recognition

3. You are invited . . .

4. Meadowview Marriott Resort & Convention Center

5. Quality Awards Project Exhibit and Reception Where the recognition begins

15. Quality Awards Banquet

29. Project summaries

30. Quality Awards Program

31. Agenda Program Invocation Larry Easterling Director of Pastoral Care Mountain States Health Alliance Welcome Maureen MacIver Board Chair Mountain States Health Alliance Opening Remarks Dennis Vonderfecht President /CEO Mountain States Health Alliance Presentation of Awards and Recognitions Rob Adams Tamera Fields Monty McLaurin Jamie Parsons Tom Tull Lindy White Dennis Vonderfecht Closing Remarks Dennis Vonderfecht

32. PI Champions Individuals within the system who have demonstrated dedication to creating a culture of quality by promoting and using the MSHA performance improvement model.

33. Levels of Recognition Level I: Quality Interest Recognition of an opportunity for improvement Allocation of time and resources toward developing a solution Level II: Quality Initiative Use of data to drive the improvement effort Use of PDCA to some degree Level III: Quality Improvement A successful project with improvement beyond the baseline level Achieved via the utilization of the Plan-Do-Check-Act methodology Level IV: Quality Implementation At/near target Strong likelihood of continued success / mechanism in place for continuous monitoring of the new process or problem solution. Level V: Quality Impact Significant measurable improvement Impacting more than one department / facility / Quality Pillar or all of MSHA

34. Participants at all levels receive a certificate

35. Levels IV and V projects receive a trophy

36. Awards Hold-the-Gains Award Most Innovative Project House of Quality Awards - Stakeholder Safety - Service Excellence - Clinical Effectiveness - Operational Effectiveness - Patient-Centered Care Best Individual Project Best Team Project President’s Award

38. Best Team Project & President’s Award

39. 7th Annual MSHA Quality Awards • 116 projects entered (59% increase from last year) • 14 Returning projects entered Hold-the-Gains • 102 New projects or Previous Level 1-3 • Level 1 – 10 • Level 2 – 27 • Level 3 – 47 • Level 4 – 16 • Level 5 – 2 • 21 judges • 745 project participants (95% increase from last year) • 89 Project Storyboards on exhibit (25% increase from last year) • Cash and awards = $12,000

40. Recognition continues after the event Write-ups • MSHA publications • Area newspapers • MSHA Moment MSHA Intranet • Quality projects library • All projects • Best practice sharing / Lessons learned sharing • Images • Quality Awards banquet • Project photos • Storyboards Best practices sharing events Presentations at Board Meetings

42. Entering a Project

43. Entering a Project The process • Totally electronic project entry • Entry period approximately 10 weeks • Quality Department resources available • In-person • Online • Optional storyboard entry

44. Intranet Resources

45. Entering a project

48. Judging the Projects This is where YOU come in!

49. Judging the Projects Qualifications • Quality expertise • Healthcare experience NOT required • Familiarity with PDCA • Outside Mountain States Health Alliance The process • Totally electronic • Estimate 0.5 – 1.0 hour per project / 10 – 15 projects • Guidelines for consistent scoring • Nomination of projects for awards 21 volunteered their time and expertise last year!

50. Judging Screen